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System One COMMUNITY ADVOCACY MANAGER – U.S., WEST COAST in Boston, Massachusetts


Employment Type: Full Time

Date Posted: 8/10/2022

Location: Remote

Job Number: JO-2208-1924

Primary Function

This role is responsible for defining our client's enterprise-level community advocacy vision and strategy, oversee influencer marketing practice at the company and ideate, cultivate, and support incubation/piloting of new programs.

We are looking for a high-energy, self-directed, proactive, dedicated, collaborative, strategic, and community strategy experienced individual who also has a deep understanding of the holistic digital experiences in today's world. This role requires collaborating and working across internal business units, other internal and external partners, and agencies. The candidate can move seamlessly between multiple projects, and must have strong people and communication skills, high emotional intelligence, and strong presentation skills.

Duties & Responsibilities

  • Working with company stakeholders - including Business Units, product marketing teams, sales, countries, and outside vendors - to maximize the value of the company's communities while meeting business needs of stakeholders

  • Drive the creation and delivery of the enterprise level community advocacy strategy

  • Provide guidance to programs on how to apply the community advocacy vision to specific audiences and leverage Community Center of Excellence resources to accelerate implementation

  • Manage global influencer agency of record in partnership with Community Operations Manager, procurement, and program leads

  • Oversee influencer marketing infrastructure to scale programs across the globe in partnership with Community Operations Manager

  • Define framework to allow integration of company and partners’ community advocacy and influencer programs

  • Promote Community initiatives to drive the relationship between and for customers

  • Host advocacy and influencer marketing council with program leads and marketing and sales leadership

  • Act as the central point of contact to ideate, filter, cultivate and support incubation/piloting of Community new ideas

  • Integrate lessons learned through deployment of new ideas and share across organization in partnership with Community Strategy and Value Manager

  • Identify priority areas of Community to drive thought leadership and research (e.g. white papers) in partnership with Community Center of Excellence, program leads and external partners

Skills & Qualifications

  • Empathy and passion for being a customer advocate and the voice of the customer

  • Passionate about community and its impact in business

  • Proven track record in building community engagement/advocacy programs

  • Digital marketing, social media and community experience, with solid understanding of best practices and trends

  • Strong knowledge of digital marketing, social media and community tools and processes

  • A healthy blend of business, marketing strategy, digital marketing, social media, influencer marketing and community expertise

  • Outstanding strategic, analytical, and problem-solving skills

  • Ability to distill big picture vision into strategic, innovative and/or tangible solutions

  • Demonstrated experience influencing across functional boundaries and/or globally

  • Experience translating business needs into community requirements

  • Proven success in managing complex and multi-faceted programs with the ability to drive projects through completion

  • Ability to work effectively in a constantly changing and sometimes ambiguous environment, make decisions quickly, manage simultaneous projects, and work with many stakeholders across internal groups and geographies

  • Self-directed, proactive, organized, efficient, detail oriented, accountable, enthusiastic

  • Lead, motivate, and drive with empathy

  • Sense of urgency; actively listens to others and acts upon information gained

  • Ability to establish trust and develop interpersonal relationships and rapport with others

  • Comfortable interfacing with senior stakeholders and dealing with confrontation

  • A leader who can drive consensus and articulate program recommendations and tradeoffs to stakeholders

  • Be a natural communicator with strong written and presentation skills

  • Sense of humor: we like to have fun while we work

Education & Experience

  • Bachelor’s degree

  • 5+ years of community engagement/advocacy experience (or similar role)

  • Experience with technology industry is welcome but not mandatory

To Apply

Use the link at the bottom of this page to apply. Please use Chrome, Firefox, or Safari (users may experience issues with Internet Explorer).

Diversity Inclusion & Customer Service Statement

TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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