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Autodesk Communications Manager in Boston, Massachusetts

Job Requisition ID #

20WD44961

The Customer Success Organization @ Autodesk

The Customer Success Organization (CSO) is an emerging group within Autodesk and is the place to be to support the subscription model. We partner with our customers to help them meet their real business goals. By delivering services and support that help our customers implement and adopt Autodesk technologies faster and more effectively, they are able to realize the full value of our product and, ultimately, design and make a better world. What’s more exciting than that?

Position Overview

Come join our top-notch Communications Team by bringing your communications expertise to help us grease the wheels in CSO. In this role, you will work with the CSO Communications Senior Manager to develop strategic communications initiatives that support and advance the CSO mission and org-wide goals. As a communications business partner you will also work with CSO Division leaders as a strategic communications partner and advisor. You will help them motivate their teams with clear and inspiring messaging and represent the POV of their employees in planning conversations. You will have the support and collaboration of your centralized communications team peers to share best practices and insights, standardize a consistent communications experience across the various divisions, and work to reinforce a sense of community, common purpose and teamwork within the growing Customer Success Organization.

Responsibilities

  • Develop communication plans for CSO-wide programs or events including stakeholder mapping, strategy, design, and multi-channel implementation

  • As a communications business partner, work with Division Leader and Chief of Staff to tell the story of what the team is focused on and why

  • Provide executive communications support for Division Leader including developing and running Quarterly All Hands meetings, exec announcements and presentations (with support of creative agency)

  • Partner with Operations team to support comprehensive change management processes by helping to identify key stakeholders, understand how the change will impact them, and guide communications to get your team on board with the change

  • Contribute to the planning and curation of CSO events throughout the year

  • Partner with communications teams outside of CSO to create consistent organizational standards for events and communications

Minimum Qualifications

  • Highly-organized program management skills with an ability to persevere to get the job done

  • Strong verbal and written* communication skills

  • Strong interpersonal skills including: flexibility, patience, creativity, and the ability to adjust working style to match changing and/or conflicting priorities

  • Strong collaborator but also comfortable running programs independently

  • Strong work ethic, craftsmanship, and quality standards

  • Proficient with multiple desktop applications, including MS Office

  • Familiarity with email marketing programs (MailChimp, Marketo, Politemail etc.)

  • Familiarity with collaboration platforms such as Zoom, Slack, Microsoft Teams, Mural Asana, etc.

Preferred Qualifications

  • Experience in change management processes and principles

  • Experience working with a global team

  • Experience in the technology sector

  • Experience developing presentations and proficient with Adobe Creative Suite

*Please provide one writing sample and, if you have any, 1-2 examples of program communications plans.

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers at mailto:Careers%20%3Ccareers@autodesk.com%3E .

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

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