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Wayfair Communications Manager- Physical Retail in Boston, Massachusetts

<p><span style="font-weight: 400;">The Manager of Retail Communications will work with cross-functional partners. You will support the department's mission to provide best-in-class store support for our retail locations. You will be the communications strategist and develop processes to improve store execution through consistency, simplification, and standardization of communications and workload.&nbsp; We are seeking an experienced leader who can assist in the development of our store operations platform.</span></p>

<p><span style="font-weight: 400;">This role is based in Boston and reports to the Head of Strategy &amp; Operations, Physical Retail. As the retail portfolio grows, this position should expect to support an increasing number of assets and transactions.&nbsp; This position is a key member of the Wayfair Physical Retail Operations team that will help craft the playbook to stand up and scale stores in North America across all five Wayfair brands (Wayfair, All Modern, Birch Lane, Joss &amp; Main, Perigold).</span></p>

<p><strong>Key Responsibilities Include:</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Assist in the construction of an operating model platform for a portfolio stores</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Oversee development of communications for store execution and customer experience</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Improve store workload calendar by ensuring appropriate balance between the stores' project workload and providing great customer experience</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Be the liaison and gatekeeper between Field Operations Leadership and Corporate Partners; represent and advocate for the stores' perspective while soliciting and filtering feedback from partners and communicating directives and messages to stores</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain overall design, structure, organization, and content of store facing platforms; perform regular content review to ensure consistency in editorial standards and develops new site content and features on regular basis</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Measure the effectiveness of communications vehicles, ensuring needs of audience(s) are met</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Document new and revised procedures related to communications</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Oversees store support help desk&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Set a process of continuous improvement while achieving KPI’s</span></li>


<p><strong>Skills &amp; Experience:</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor's degree (Communications, Public Relations, Journalism, English, or related field)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">4+ years of retail or communications&nbsp; experience</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working cross-functionally and connecting with others to establish a common purpose and best processes</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience interacting with diverse group of members including field leadership, corporate leadership, and experts</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Past performance in communicating and shaping a positive brand on multiple communications vehicles</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Project management experience including adapting to changes in project scope</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Evidence of 'scrappy start-up execution ' and a 'get it done' attitude when time is tight and stakes are high</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Thrives in a high growth, ambiguous environment</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p>

<p><span style="font-weight: 400;">We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found </span><a href=""><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">). If you have any questions regarding our processing of your personal data, please contact us at If you would rather not have us retain your data please contact us anytime at </span><a href=""><span style="font-weight: 400;"></span></a><span style="font-weight: 400;">.</span></p></div>