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Santander US Commercial Card Account Manager in Boston, Massachusetts

Commercial Card Account Manager

Req ID: 2102500 Date posted 05/26/2021

Santander’s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across the country. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government. Our clients rely on the strength of Santander’s balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions. In addition, Santander’s significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far.


Santander Commercial Cards is a core product line within the Transaction Banking business. Commercial Cards has been one of the fastest growing business within Transaction banking fueled by the adoption of Virtual Cards. The Commercial Cards business offers a comprehensive set of cards solutions across Travel, B2B, Purchasing, and Virtual Card solutions targeted at Mid-Corp, Middle Market and Upper Business Banking clients in North America.

This account management role provides a significant opportunity to further develop client facing skills in revenue generation, issue resolution, driving company objectives, and project management. The account manager role develops relationship management skills that can be used in broader coverage and relationship management roles within Santander.

Duties & Responsibilities

  • The core responsibilities of the role are to drive card & virtual card program growth through initiatives that maximize spend as well as maintain client satisfaction

  • The role requires a proactive monitoring and management of program metrics to achieve product growth objectives.

  • Delivering new client flows on allocated programs in relation to sales targets.

  • Execution on deal ramp-up for revenue realization across strategic accounts.

  • Responsible for client retention through sales process, pricing, and contracting and exemplary client experience

  • Conducting client reviews in alignment with business partners

  • Management of portfolio of clients directly under your responsibility.

  • Organization and management of client events in partnership with business partners.

  • Strategic management of all clients through detailed account plans that position programs for greater efficiency, growth and best practices.

At Santander we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply


  • Strong knowledge of commercial card products, industry, and middle-market segment

  • Understanding of ecosystem players and their position/value proposition within the cards market

  • Experience in direct client interaction from a sales/ servicing standpoint


  • Strong written and verbal communication/presentation skills. We are looking for an individual who is confident presenting to both small and large groups of people including senior management within the client’s organization. Must have strong consultative sales & negotiation skills

  • Strategic Project Management - we require an individual who has an eye for detail and who can co-ordinate with internal teams to meet the project objectives

  • Influence without authority- somebody who can navigate teams beyond their direct management and help drive business and client goals

  • Excellent interpersonal skills to deal internally and externally with clients at senior level

  • Able to travel regionally, estimated 5-10% of the time depending on client or business needs

  • Bachelor's Degree in Business, Finance, or equivalent discipline, or equivalent work experience

  • 10-12 years relevant work experience


Primary Location: Boston, Massachusetts, United States

Other Locations: Florida-Miami,Texas-Dallas,New York-New York,Rhode Island-East Providence,Massachusetts-Boston

Organization: Santander Bank, N.A.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

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