EY Client Technology - Customer Success - Solution Architect in Boston, Massachusetts
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
EY is looking for a Solution Architect in “Client Technology Solution Architecture” function to deliver solution designs and architectures for key global initiatives hosted in a variety of environments while considering re-use, scalability, reliability and alignment with EY’s mission and strategy.
Lead successful implementation of these architectures by managing expectations and risks, ensuring appropriate organizational structures, principles, tools and responsibilities.
Act as a bridge between technical and business audiences during solution planning, development and deployment.
Create reliable solution plans that include cost estimates and optimized delivery approaches by working with the business, multi-disciplinary teams including our peers in Technical Solution Management and Product Costing.
Your key responsibilities
Provide architecture leadership and technical domain expertise to client engagements focusing on complex yet innovative products and reusable assets
Develop solution plans, prior to kicking off a project as part of a product life cycle, intended to support business investment decisions which means they must hold the appropriate balance between costs, risks and quality of the product
Create innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of EY’s technology environment.
Work closely and continuously with the business/client with focus on meeting business/client requirements and incorporating broader aspects such as overall product costs/revenue, data privacy & sovereignty, business continuity, information security, integration with other systems, etc.
Work with the vendors to assess vendor products, understand vendor’s delivery models and assist in implementing them at EY.
Standards and Governance
Contribute to the development of architecture governance structures, methodologies and compliance activities
Identify, define and implement reusable assets and standards. The solution architect is also responsible for alignment to these standards and consumption of reusable assets across products and portfolios
Ensure relevant technical strategies, policies, standards and practices are applied correctly across Technology programs/projects and products.
Contribute to the development of architecture governance structures, methodologies and compliance activities
Ability to work across multiple projects with a variety of individuals and groups. A Solution Architect sets architectural direction, builds consensus, mediates conflicts providing technical leadership and advisory services to the business. Anticipate needs and potential objections and helps to create an environment which solicits positive contributions from all participants: Solution and Technical Architects, engineering teams, product manager, project managers, product analysts, test and project teams, Information Security and Operations.
Demonstrate good interpersonal communication and organizational skills that are required to operate as a leading member of global, distributed teams that deliver quality services and solutions.
Cultivate lasting relationships across business, IT and vendors / industry analysts to maintain insight into the broader enterprise as well as industry trends.
Recognizes industry technology trends and emerging technologies, understands how they apply to EY and can drive their adoption into our organization.
Evangelizes and encourages the importance of technical quality, emerging technologies, sharing & experimentation across the org through mentoring, hackathons, communities etc.
Maintains ongoing dialogue and builds trusted relationships with customers to educate them on the purpose and benefits of the right architecture for the solution
Guide others in resolving significant issues in solution architecture and solves complex, escalated aspects of a project
Skills and attributes for success
Expert understanding of solution architecture with ability to adopt and relate new technologies to the set of problems we face at EY while adhering to security and other EY standards
Ability to communicate solutions, ideas, suggestions to a variety of groups and individuals effectively and comprehensively
Understanding of business and organizational strategy
Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability and other “capabilities” of a system
To qualify for the role you must have
Led the Solution Architecture workstream of a complex and medium/large scale implementation; being the bridge between the business and engineering; working closely with engineering to drive the implementation of solution architecture.
Led and governed a team of solution architects (if applying for Lead Solution Architect role) which works in multiple projects/products.
Good working knowledge and understanding of the latest cloud computing and data technologies, business drivers, emerging computing trends, and deployment options.
Expert-level skills in defining, designing and developing distributed and scalable products and services, including reusable domain-specific microservices on multi-platform/hybrid clouds (such as Microsoft Azure, AWS, Google Cloud Rackspace, VMware, SAP Cloud Platform or OpenStack)
Ability to navigate the EY organization to facilitate work beyond the immediate technical team
Experience with Agile & DevSecOps methodologies
Excellent project management, collaboration, interpersonal and communication skills
A broad understanding of EY Technology, including service offerings, technical standards and policies, technical and business strategies as well as organizational structure
Strong collaboration abilities – willingness to share ideas, documentation and leading practices
Conceptual and analytical skills – ability to extract, analyze, and document complex business and technical requirements/strategies
Ideally, you’ll also have
Bachelor’s Degree or equivalent in Engineering, Computer Science, IT, Mathematics, Economics
15+ years overall IT industry experience, with 5+ years in a solution or technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms
Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.
Achieved one or more of the typical Solution Architecture certifications e.g. Microsoft, MS Azure Certification, TOGAF, AWS Cloud Certified, Pivotal, CISSIP, Zachman, ITIL, Cisco, (ISC)2, CEH, SAFe, PMI, and SAP etc.
Hand-on experience with:
Claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.
Architecting Mission critical technology components with DR capabilities
Multi-geography, multi-tier service design and management
Project financial management, solution plan development and product cost estimation
Supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security
Configuration management and automation tools such as Azure DevOps, Ansible, Puppet, Octopus, Chef, Salt, etc.
Software development full lifecycle methodologies, patterns, frameworks, libraries and tools
Relational, graph and/or unstructured data technologies such as SQL Server, Azure SQL, Cosmos, Azure Data Lake, HD Insights, Hadoop, Neo4j etc.
Data management and data governance technologies
AI and Machine Learning tools such as Azure ML etc
Project and/or product management
Architecting mobile applications that are either independent applications or supplementary addons (to intranet or extranet)
Cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
Visualization tools such as Power BI or Tableau and understanding of analytics tools including Azure Stream Analytics, SQL Analytics, Data Lake Analytics
What we look for
We are looking for people who are self-starters, who can take initiative and get things done! If you can think critically and creatively to solve problems, you will excel in this role. You should be comfortable working with culturally diverse outsourced on/offshore team members which means you may be required to work outside of the normal working hours in your time zone to partner with other Client Technology staff globally. Some travel may also be required, both domestic and international.
What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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