Job Information
Boston University CLIENT SERVICES ASSOCIATE, WBUR Business Partnerships in Boston, Massachusetts
Who We Are & What We Can Offer You:
WBUR is Boston’s NPR and a public media leader, producing exceptional journalism on-air, online, on-demand, and in real life. Our mission is to produce high-quality journalism and enriching experiences that foster understanding, connection, and community for an expanding circle of people. WBUR is member-supported and licensed to Boston University.
WBUR is brimming with talent and ambition. Our colleagues work hard, strive for excellence, value truth, creativity, diverse perspectives, and open debate. Our culture is warm and welcoming — no matter what your role is — we work hard to ensure that everyone feels like they belong. On top of that people are both respectful and passionate about the work we do.
We’ve got exciting plans to keep innovating and building WBUR for the future. It’s a place to do meaningful work with interesting people and to learn and grow along the way.
We offer our employees both hybrid and in-office work arrangements.
We also offer:
Health (https://www.bu.edu/hr/employee-resources/benefits/) and Well Being (https://www.bu.edu/wellness/) Benefits including Gender Affirming Healthcare (https://www.bu.edu/hr/employee-resources/resources-for-trans-and-nonbinary-employees/health-benefits-and-gender-transition/)
Paid Time Off, Holidays & Intersession (https://www.bu.edu/hr/holiday-intersession-announcement/)
Tuition Remission (https://www.bu.edu/hr/learningbu/tuition-remission/) and Professional Development (https://www.bu.edu/odl/) through Boston University
The Opportunity and Who You’ll Work With:
Position Type: Regular, Full Time, Benefits Eligible
Work Format: Hybrid; 3 days onsite, up to 2 days remote.
Schedule: Monday – Friday. Hours are typically 09:00AM-05:00PM ET.
At WBUR, our Business Partnerships team is responsible for securing sponsorship and funding for editorial initiatives across all of WBUR’s platforms, including our local and national broadcasts, podcasts and on-demand audio, digital display and newsletters, live events, and custom content.
As part of the Client and Creative Services group within Business Partnerships, you will play a key role with the pre- and post-sale process, from working side-by-side with Account Executives to create compelling sales cases, materials and proposals to helping with the execution and optimization of all advertising campaigns across all of our platforms.
You will be an integral part of the team and reports directly to the Business Development Marketing Manager.
Essential Functions:
(50%) Advertising Support:
Input contracts as directed by Ad Ops Manager.
Responsible for annual, monthly and weekly report revenue summaries and client reports.
Oversee the general account activity for Business Partnerships team including helping with the creation of schedules, proposals, custom department and client reports, discrepancy resolution, copy creation and maintenance, annual budget projections reports and spot times.
Help manage Salesforce contact management systems.
Create MP3s for the department as needed for accounts and be available for miscellaneous client requests.
Coordinate elements of client campaign execution using platforms such as Megaphone, AdsWizz, NewsletterGlue, Marketing Cloud.
(20%) Research & Data Analysis:
Pull research reports from Nielsen, Scarborough, ACT, Media Monitors, and other sources to support the sales efforts of the Business Partnerships team.
Analyze data and develop compelling narratives to support business objectives for client pitches.
Update data across sales materials on a quarterly basis.
(15%) Sales Materials & Outreach Tools:
Create sales materials related to research.
Create and update additional sales materials as needed.
Support proposal development.
(15%) Special Projects:
Work on special projects as needed for the Director of Business Partnerships, Department Managers and Account Executives.
Annual WBUR Gala auction coordination:
Collaborate with the Development Team to coordinate the auction for WBUR’s annual Gala.
Work with Account Executives and their clients to coordinate the details and procurement of items.
Assist the Development Team with adding the items to the online auction site.
Coordinate paperwork with Finance department.
Fundraising premiums and Member Benefits Card:
Collaborate with the Membership Team to coordinate fundraising premiums and the Member Benefits Card.
Work with Account Executives and their clients to coordinate the details and procurement of items.
Assist the Membership Team with adding the details to the website.
Work with WBUR’s Trade Representative:
Secure trade receipts.
Provide reporting on trade balances.
Required Skills
What You’ll Need to Succeed:
Education and Experience:
Bachelor's degree or equivalent/relevant experience.
A minimum of 2 years of media experience in an advertising or data analyst capacity.
Experience with presentation building software such as PowerPoint and Google Sheets.
Capabilities and Proficiencies:
An excitement about WBUR’s mission to provide an essential public good: high-quality journalism and enriching experiences that foster understanding, connection and community.
Familiarity with campaign management, including digital and broadcast platforms.
Strong project management and organizational skills.
Strong multi-tasking skills and flexibility to re-prioritize.
Ability to adapt to new technologies and an eagerness to learn.
Ability to work effectively within a team, as well as independently.
Genuine interest in the media and advertising industries.
In an ongoing effort to enrich our organizational culture, WBUR is committed to building a staff and leadership team that reflects the diversity of our city, region and nation.
Designing an organization where everyone thrives, creating connection and community that permeates our workplace requires real change across all facets of what we do and who we are.
We must hire, support, develop, advance and retain diverse talent at all levels of the organization with a standard of inclusive excellence.
If you are excited by this opportunity and have a passion for our mission - whether you meet all or some of our criteria - we want to talk to you. After submitting your application – join our Talent Community (http://www.wbur.org/tc) !
If you require an ADA reasonable accommodation to complete your application and/or participate in the interview process, please let us know here (https://app.smartsheet.com/b/form/e75760cc73ac4d88af747ba128357eb3) .
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Experience