Job Information
CIBC Client Service Associate in Boston, Massachusetts
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
The Client Service Associate supports Senior Relationship Managers and Client Service team with account management responsibilities for investment management and personal trust accounts. The candidate will be a key member of the team responsible for providing high touch service to meet the needs of clients, their advisors and other colleagues.
Responsibilities but not limited to the following:
Integral support for Senior Relationship Management team
Administrative support: telephone back-up, prepare correspondence and maintain files
Cash processing and monitoring cash levels
Prepare materials for client meetings
Research client inquiries and bring about timely resolution
Run client statements, tax reports and ad hoc reports
Preparing expense reports
Organizing and coordinating client meetings
Preparing paperwork for sponsorships
Monitoring capital calls from Private Equity funds
Collecting and organizing client tax information
To Excel:
Willing accept advanced responsibilities for this role would be alternative and specialty asset administration as well as trust administration
Display initiative and exhibit the ability to work without direction
Demonstrate a passionate commitment to serve clients and collaborate with colleagues to exceed clients’ expectations
Administer newly acquired knowledge to systems, processes and situations with proficiency
Qualifications:
Bachelor’s degree preferred
Strong client service commitment
Understanding of wealth management a plus
Strong interpersonal, verbal and written communication skills with the ability to use these skills to communicate with high-net-worth clients and colleagues
Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities
Proficient with Microsoft Word, Outlook, Excel, Power Point and Adobe Acrobat
California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
MA-100 Federal Street, 37th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Active Listening, Budget Preparation, Client Relationship Management, Customer Experience (CX), File Maintenance, Interpersonal Communication, Presentation Preparations
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.