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Meta Channel Account Manager, Kustomer in Boston, Massachusetts


Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.Do you like building things from the ground up? Are you great at creating relationships to drive business outcomes? Do you have an entrepreneurial spirit?Channel Account Managers recruit, onboard, and develop go-to-market plans with partners around the world. This is a unique career opportunity for someone to help define and build programs and strategies for both domestic and foreign partnerships. This individual will play a key role in driving revenue, and helping to open new international markets for Kustomer at Meta. The Channel Account Manager works cross functionally across sales, marketing, product, and finance as the liaison between Kustomer and the partner. The successful candidate is a master at building relationships, leverages those to drive sales, has helped build a channel from the ground up and has pre-existing relationships at National Resellers, VARs, Technology Brokers, and Alliance eCommerce partners (i.e.-Shopify, BigCommerce, etc.).

Required Skills:

Channel Account Manager, Kustomer Responsibilities:

  1. Manage new and existing channel partners to increase product sales

  2. Identify, recruit and onboard new channel partners to build business

  3. Coordinate with partners to identify new business opportunities for revenue generation

  4. Educate partners on product portfolio and complimentary services offered

  5. Work with partners to conduct product presentations to end users

  6. Analyze sales contracts with respect to legal and financial perspectives

  7. Develop profitable business model based on market trends and competitor activity

  8. Implement sales programs for product positioning and promotions

  9. Ensure that partners are up-to-date with product information

  10. Introduce new products and its features to partners

  11. Conduct business review with partners and recommend improvements

  12. Drive field alignment between the partner and Kustomer Account Executives

  13. May involve handling sensitive personal data

Minimum Qualifications:

Minimum Qualifications:

  1. 5+ years of Sales and/or Partnerships related experience in the B2B SaaS world

  2. 3+ years of experience as a Channel Account Manager, Account Executive or in Partner Enablement at a CRM, CX, Contact Center or similar B2B SaaS company

Preferred Qualifications:

Preferred Qualifications:

  1. Experience driving progress and growing businesses

  2. Experience managing strategic partnerships with eCommerce partners i.e. Shopify, BigCommerce, etc.

  3. Experience developing new relationships every day

  4. Strong interpersonal, persuasion, presentation, and communication skills

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at