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Verint Systems, Inc. Category Manager - HR & Professional Services in Boston, Massachusetts

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .

Overview of Job Function:

The Category Manager will be responsible for the procurement of goods and services, sourcing, negotiating and contract management for HR and Professional Services and vendor management in this area. This includes leading cross functional teams to determine and execute the category sourcing strategy, requirements, vendors candidates and supplier selection. The Category Manager will be responsible for the supplier relationships and ensuring compliance of vendor engagements in accordance with the company’s procurement policies and procedures.

Principal Duties and Essential Responsibilities:

  • Lead and coordinate assigned categories and accountable for targets aligned with procurement objectives.

  • Demonstrate cross functional leadership, working closely with teams to identify opportunities, aggregate spend, standardize technology, software and services as required to leverage purchasing power and achieve results.

  • Use current spend information/data and business knowledge to identify sourcing projects for individual subcategories and develop an overall cost reduction plan.

  • Communicate, execute, and implement category initiatives.

  • Lead complex, strategic sourcing projects and obtain cost savings through supplier negotiations, event driven activities and alternate sourcing.

  • Monitor current category market conditions to identify potential supply challenges and develop supply continuity plan.

  • Manage all vendors as required including key suppliers with global and/or critical contracts.

  • Respond and resolve issues around the contract, technical and operational support, and invoicing.

  • Establish global collaboration and proper alignment with cross functional teams and stakeholders.

  • Responsible for interfacing with stakeholders to improve decisions regarding budgeting, forecasting, sourcing, compliance, quality and contracting.

  • Bring strategic thinking to spend categories to support execution of business transformation strategies.

  • Build and maintain positive business relationships with suppliers and stakeholders yielding effective partnerships.

  • Initiate and lead supplier business reviews that address performance, technology, roadmaps, business growth strategies and supply market changes.

  • Ensure all procurement projects and activities are following the Global Procurement policy and procedures.

Minimum Requirements:

  • Bachelor’s Degree in Business, Supply Chain, Finance, Technology or related field or equivalent work experience.

  • Five or more years’ experience in strategic sourcing and managing category spend with delivered results and evidence of increases in scope and level of responsibility.

  • Demonstrated expertise with all elements of a structured strategic sourcing process.

  • Strong stakeholder and supplier relationship management skills.

  • Experience interacting with all levels of the organization, consistent record of effective and productive senior management level interactions.

  • Excellent knowledge of procurement sourcing process and category strategy development.

  • Strong interpersonal skills, ability to communicate both verbally and written and engage at all levels within the organization.

  • Ability to start and finish tasks with minimal management oversight and maintain a positive attitude throughout typical work-related challenges.

  • Highly organized with excellent time management skills and the flexibility to manage multiple projects.

  • Proven experience in interpreting and executing complex legal agreements and service schedules.

  • Proficient in MS Office Suite.

  • Limited domestic travel required team meetings.

  • US remote based role with a preference to EST or CST hours.

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.


Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

For US Applicants

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