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ThirdChannel Brand Rep Manager in Boston, Massachusetts

Brand Rep Manager

  • Boston, MA - %LABELPOSITIONTYPEREMOTEWITHIN_ONE%

  • %LABELPOSITIONTYPEFULLTIME%

  • Customer Support Team

  • $60k - $68k

  • %BREADCRUMBJOBOPENINGS%

  • Brand Rep Manager

  • %BUTTONAPPLYTO_POSITION%

  • %BUTTONAPPLYUSING_INDEED%

  • %BUTTONAPPLYUSINGLINKEDIN% (https://app.breezy.hr/api/apply/linkedin?position_id=bff32cf9820d)

Brand Rep Manager

Boston, MA (Remote)

Full Time

ThirdChannel is building the flexible workforce of tomorrow by empowering retail brands to hire and strategically deploy their best advocates into the marketplace. Our technology-first approach to deploying these brand representatives fosters meaningful customer interactions resulting in higher sales and brand prominence in the marketplace. At ThirdChannel, we value career growth, so feel free to talk with our recruiting team about how this role can be a step on your career journey.

The core objective is onboarding, coaching, and retaining a productive team of brand reps. We show a genuine interest in our brand reps’ work providing them with a sense of belonging and ownership. The result is longer rep tenures and typically better reporting for our brands. With the support of an Account Manager, you will have the opportunity to meet directly with major brands to understand their most critical business objectives. Following those meetings, you will motivate our brand rep team to accomplish a distilled set of goals, providing consistent updates to the account management team. The cycle of learning, taking action, and analyzing results is critical to our success.

RESPONSIBILITIES

  • Develop and retain a team of remote ThirdChannel Brand Reps for multiple premium brands

  • You will be the direct contact and coach for brand reps and brand team leaders

  • Monitor scheduling trends to ensure work is being completed by set milestones

  • Implement initiatives to promote team engagement and cohesion in a remote work environment

  • Align with the account management and recruiting teams on weekly objectives to promote the success of our customers’ visions

  • Provide direct feedback to brand reps to align with our set targets for work quality, completion, authenticity, and more

  • Support the recruiting team as necessary to onboard new brand reps

  • Distill brand-provided media so our content team can create certifications for brand reps to prove their knowledge of the latest product launches, merchandising standards, etc.

  • Maintain an organized portfolio of informational documents required by brand reps and customer leadership

  • Review weekly brand team leader recaps and surface valuable insights to the account management team

  • Participate in routinely scheduled customer calls, listening for upsell opportunities and taking away customer expectations for future success

  • Work with the product team to improve both our internal and external facing tools to promote a more efficient working environment and customer experience

  • Assist the support team with any brand reps whose technical challenges require a business-related solution

  • Have an open mind to learning new technologies and working philosophies

SKILLS & REQUIREMENTS

  • 2-5 years of relevant work experience leading a team

  • Preferred experience working in retail or on a customer success team

  • Concise and clear communication skills

  • Comfortable adapting to changing priorities and managing multiple projects simultaneously in a fast-paced environment

  • Strong collaboration skills are a must as this role connect with most people in our organization

  • Ability to work independently while providing timely deliverables

  • Familiarity or interest in learning how to use a customer support platform (ex: ZenDesk)

  • Proficient with Excel and PowerPoint or the desire to learn

  • Preferred hours are 9am-5pm EST

REPORTING STRUCTURE

  • Reports to the Director of Community as part of the Customer Success Team

BENEFITS

  • Competitive salary ($60-68K)

  • Comprehensive health, dental, short-term disability, and vision insurance

  • 401(k) retirement plan with company match

  • Professional development opportunities and continuous learning programs

  • A creative and inclusive work environment that values innovation and collaboration

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