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Public Consulting Group Bilingual Registry Specialist in Boston, Massachusetts

Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Responsibilities

PCG is seeking a Registry Specialist to support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project being led by PCG for the New Jersey Department of Human Services, Division of Family Development.

  • General Duties

  • Return daily phone calls and emails

  • Answer phones during individually assigned phone times

  • Customer service and troubleshooting with Registry participants (early education and care providers and workforce) and related training and technical assistance providers

  • Problem solving/brainstorming of Registry functions

  • Interface with program administrators and registry customers via phone and email

  • Registry Responsibilities

  • Enters data into Registry and Member’s profile

  • Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA)

  • Specialists process emails, scan USPS mail, enter Registry data in order to process all applications, and verify education and professional development hours.

  • Inform workforce clients regarding career lattice, credentials, and career pathways

  • Update existing data and information in the registry

  • Continue to re-engage non-active participants and document efforts

  • Provide technical assistance on registry features and functions to the membership

  • Provide optimal customer service

  • Grant funds Responsibilities

  • Trouble-shoot all grant funds requests and or issues

  • Provides technical assistance to the workforce when needed

  • Follows up with Grant funds candidates to inform them of missing items required to complete the application process

  • Inputs grant funds data for each applicant and provides grant funds reports to the Executive Director

  • Enters grant funds and grant approvals into the Registry and coordinates with the Executive Director as needed for approvals and payments

Additional Registry Activities as Assigned:

o Work with the Registry Coordinator and Executive Director to compile statewide training calendars of available professional development trainings

o Provide local program/ provider support for all Registry functions

o Conduct training and technical assistance to stakeholders on the registry system, including Sponsoring Agencies.

Communications Responsibilities:

  • Foster collaboration with key stakeholders to inform the importance of education, training and experience impact on higher quality

  • Foster collaboration and relationships with key partners, such as regulatory systems

Qualifications

Required Skills:

  • Strong organizational skills

  • Excellent attention to detail

  • Excellent writing skills

  • Active listening skills

  • Strong computer skills

  • Knowledge of MS Windows, Excel and Word

  • Very strong customer service orientation

  • Proven ability to effectively present information and respond to questions from leadership, clients and customers

  • Ability to manage time effectively in a fast paced environment

  • Thorough attention to detail

  • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues

  • Proven analytical and problem-solving abilities

  • Strong file management skills (electronic and paper)

Required Experience:

  • Bilingual in Spanish and English

  • Experiencein help desk or call center environment, such as application support or client/ customer service.

  • Bachelor’s degree, or high-school degree and three (3) years of call center/ office management work experience

Preferred Experience:

  • Experience in health & human services, child care or early childhood services

  • Six (6) months call center experience preferred; or 1-year customer service/ office management skills

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Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $18.00-21.00 hourly . In addition, PCG provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employmentregarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programsare based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Job Locations US

Posted Date 1 month ago (5/1/2023 11:41 AM)

Job ID 2023-9407

# of Openings 1

Category Customer Service/Support

Type Regular Full-Time

Practice Area Human Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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