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Crawford & Company AVP-Business Development in Boston, Massachusetts

Excellence In Everything We Touch

Position Summary

Leads business development opportunities through advanced analyses and market presence to help execute on growth strategies for the Business Unit. Helps drive product direction, listens to customer needs to provide or create the best solution, and drives top line revenue growth.


  • Works with VP of Sales and senior leadership to refine and drive best practices, identify opportunities for growth and use strategies to develop values partners.

  • Mentors junior team members on strategies and techniques for market entry as well as product knowledge.

  • Has the ability to negotiate complex deals which require collaboration of various departments.

  • Comfortable providing client and internal training on new processes or procedures.

  • Maintains current key competitor SWOTS. Remains aware of technology, competitor trends and key legal/regulatory specifications to identify target markets.

  • Learns product offering and quickly adapts message to the client.

  • Comfortable presenting to C-Suite in person as well as via Webex.

  • Develops metrics to identify potential opportunities or gaps in our offering.

  • Works with Field Operations to ensure product offering and solution fits prospect and future clientele needs.

  • Works directly with the cliente through the RFP process and through implementation.

  • Collaborates with Client Account Managers on key accounts to ensure SLA’s are upheld as they were outlined in the contract or agreement.

  • Works with leadership on revenue growth strategies and pricing models.

  • Collaborates with and operational leads during the RFP process, strategy development, pricing, RFP response and senior management sign-off process.

  • Works with operations and finance ensure pricing models and methodologies remain competitive within the market place.

  • Conducts analysis of budgeted to actual results for Client & Business Development. Monitors actual versus budget and follow up on anomalies

  • Maintains funnel, dashboards, and operational reports via

  • Works to ensure market presence is visible within key markets.

  • Participates in special projects or performs duties in other areas as requested.


  • Bachelor’s degree in business, marketing, insurance or discipline related to product lines or an equivalent combination of education and work experience is required.

  • Minimum of 10 years in business development or sales role. Ability to enhance market footprint and approach new clients as a respected partner.Strong level of client service, with experience working collaboratively and consultatively with clients. Ability to create and manage effective relationships with cross-functional partners at various levels of the organization.

  • Regularly interacts with Crawford senior management, IT, Finance, Sales Force, regional managers, industry management (clients, potential clients, brokers, claims executives), and marketing personnel. Contacts are to exchange information. Decisions include weighing options and have significant financial impact.

  • Requires up to 60% travel.

  • Strong knowledge of industry practices and how to partner with clientele.

  • Analytical Problem Solving - Ability to identify root causes of problems and create new solutions, identify inefficient business work processes, and provide feedback to enhance client experience.

  • Acumen - Ability to make practical, realistic and timely decisions after considering facts, available organizational resources, and potential risks.

  • Strong communication skills and the ability to work with various groups.

  • Solid understanding of development processes and methodology

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family.

  • Our total compensation plans provide each of our employees with far more than just a great salary

  • Pay and incentive plans that recognize performance excellence

  • Benefit programs that empower financial, physical, and mental wellness

  • Training programs that promote continuous learning and career progression while enhancing job performance

  • Sustainability programs ( that give back to the communities in which we live and work

  • A culture of respect, collaboration, entrepreneurial spirit and inclusion

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Posted Date2 months ago(3/25/2024 7:55 AM)

Requisition ID2024-24808

Job LocationsUS-MA-Boston

Position TypeRegular Full-Time

CategoryBusiness Development

Business UnitCUS_Loss Adjusting US