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Job Information, Inc Associate Solution Advisor in Boston, Massachusetts

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We are seeking an Associate Solution Advisor to join our Success Plan Advisor team. The Associate Solution Advisor will assist our Sales teams to drive Success Cloud product revenues from $1B to $5B over the next 3-5 years. The Associate Solution Advisor will cover specific products from our portfolio of subscription services including Premier Success Plans (subscription-based technical support and adoption resources)


  • Build relationships with CSG and Sales leadership, including Account Executives, RVPs and AVPs, to review territories and identify strategies and opportunities for Premier products.

  • Provide deal support for Success Cloud products. On a daily basis, contact Account Executives, and Sales leaders for all deals without Premier to provide deal support and ensure Premier is attached. Report results in weekly forecasting meetings and escalate any deals where Premier is not attached. Measure win/loss rate.

  • Achieve and exceed regional bookings and attach rate targets for Success Success Cloud products.

  • Develop, execute and measure sales enablement programs for Success Cloud products.

  • Train CSG and Sales teams to position and sell Success Cloud products. Drive internal enablement programs, including content creation and delivering internal training.

  • Create incentives and recognition programs to encourage Sales and CSG teams to promote and sell Success Cloud products.

  • Develop sales tools (playbooks, business cases, customer references) for Success Cloud products.

  • Manage internal Chatter communities to share information and best practices across sales teams.

  • Evangelize Success Cloud products internally and externally. Act as subject matter expert for Success Cloud products.

  • Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues.

Required Experience:

  • Bachelors Degree required

  • 2-3+ years experience in Sales, Marketing or Services (consulting, technical support or training) required.

  • CRM or Marketing automation application experience: Salesforce or ExactTarget product experience a plus.

  • Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills:

  • Strong written and verbal communication skills. English required.

  • Executive-level communication and interpersonal skills

  • Strong presentation skills required including the ability to adapt style based on audience and present complex ideas

  • Ability to prioritize, multi-task, and perform effectively under pressure

  • Great attention to detail, with strong analytical and problem solving skills

  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

  • Deep understanding of customer success principles, approaches and considerations

  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in

  • Knowledge of sales organizations and approaches

  • Knowledge of Salesforce at product and platform features, capabilities, and best use.

  • Travel up to 25%


  • High energy, outgoing, positive attitude and ability to motivate others

  • Results-driven, tenacious, driven to succeed in a fast-paced environment.

  • Ability to learn quickly and adapt to change

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