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JPMorgan Chase Associate II - ETF Operations in Boston, Massachusetts

Key Responsibilities

  • Daily contact with our clients and their outside administrators/advisors.

  • Actively participate in periodic client meetings.

  • Query management and resolution.

  • Responsible for issue management, escalation and remediation.

  • Coordinate client requested changes to operating model and reporting.

  • Coordinate client fund launches and migrations for all JP Morgan fund services.

  • Ensure successful delivery of client reporting.

  • Assist with accounting queries related to the financial reporting/audit process.


  • 5-10 years of experience in mutual fund operations, preferably in client-facing roles.

  • Strong technical skills including mutual fund accounting and generally accepted accounting principles (GAAP).

  • Ability to be effective in a global operating environment and a matrix management organizations.

  • Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients.

  • Strong client service skills.

  • Analytical skills, problem solving, good critical thinking and decision-making skills.

  • Experience working across multiple business areas and/or functions to deliver results.

  • Excellent verbal and written communication skills; executive presentation skills.

  • Ability to work independently and multi-task in a fast paced environment.

  • Relationship building skills - ability to develop internal and external partnerships to drive results.

  • Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans