Massachusetts Green Jobs

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Associate Field Service Representative

Who we want

• Hard-working winners. Confident, competitive, driven and results-oriented people who create a track record of success.

• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

• Mission-driven people. Fiercely intense representatives who work whatever hours necessary to live out their purpose of changing people's lives and making healthcare better.

What you will do

• As an Associate Field Service Representative you spend your day to day in the field driving from account to account, be it hospital, fire station, or surgery center.

• You are responsible for the trouble shooting and repair of equipment according to Stryker Medical specifications

• You will perform all required quality control checks and preventive maintenance in accordance with the products maintenance manual.

• You present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships.

• You perform preventative maintenance, global hold repairs and wireless and software upgrades

• You are committed to completing all documentation

What you need

• High School diploma

• Valid drivers license

• Strong inter-personal communication skills specifically relating to stress management, people management and conflict management.

• Ability to explain detailed instruction troubleshooting and inspection procedures

• Basic electronic and mechanical aptitude

What We Offer

• A winning team driven to achieve our mission and deliver remarkable results.

• Quality products that improve the lives of customers and patients.

• Ability to discover your strengths, follow your passion and own your own career.

About Stryker

Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Learn more about the Products:

• Stretchers & transport chairs- https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/stretchers.html

• Bed Frames- https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/bedframes.html

• https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.html

• Mistral-Air- https://www.stryker.com/us/en/acute-care/products/mistral-air.html

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.