Chewy Associate Director Product Management in Boston, Massachusetts
Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We are obsessed with meeting the needs of pets and pet parents and exceeding customer expectations through every interaction. Chewy Health team is focused on building and creating new capabilities that will redefine Pet Healthcare customer experience in how we simplify, deeply engage and interconnect vets and pet parents. Join us to be part of an exciting journey in a fast growing and innovative team to bring the vision to life.
We are looking for an experienced Associate Director, Product Management to join the Healthcare team in our Dania Beach FL, Boston MA or Seattle WA office. In this leadership role, you will serve as a key customer advocate and this high-profile role will be pivotal in owning and defining the vision and end to end healthcare customer experience, voice of customer & delivery experience and shape & build next generation solutions. As a product leader, you will develop the vision, own the product roadmap and generate ideas for new capabilities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive teams to create, build and execute product vision and roadmap.
What You'll Do:
Own, develop and communicate strategic long term vision and goals that drive strategies for our end-end Healthcare Customer and Delivery Experience. Think strategically and long-term; acquire a deep understanding of the pet health industry and be the subject matter expert (SME) for vertical you will own
Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications
Lead cross functional teams of product managers, engineers, designers, analysts, and finance and play a key role to deliver the roadmap, measure success and communicate work across organization
Identify risks and opportunities and drive accountability for goals and key performance indicators with cross functional partners.
Communicate product strategy and status to key stakeholders across Chewy; develop intake process for feature enhancement suggestions
Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into product enhancements and new features
What You'll Need:
BA/BS degree in Computer Science, Business, Engineering, or similar discipline
8+ years of overall experience; 4+ years in product management in an engineering or business capacity
2+ years leading a product or engineering teams; experience leading leaders
Experience developing short and long-term product strategy, strong product management skills, defining and prioritizing product roadmap, defining detailed product requirements, building and leading cross-functional teams, and working at a fast pace to deliver results
Proven track record of managing and executing large projects from start to finish, identifying and mitigating risks, manage multiple competing priorities, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management
Track record of building high-performing product or engineering teams, including hiring, developing and retaining top PM talent
Strong ownership, urgency and drive, and build culture of experimentation, learning and innovation.
Strong written, verbal, analytical and problem solving skills
Experience working in an agile software development environment leveraging Scrum; track record of building productive relationships with engineering leadership
Position may require occasional travel
MBA or Master’s degree in computer science, Business, Engineering, or similar discipline
Strong understanding of Pet Care Industry and recent trends
In depth experience and understanding in end-to-end customer experience
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR@chewy.com.