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Humana Associate Director, eCommerce Technology Leadership in Boston, Massachusetts

Description

The Associate Director of Digital Engineering is responsible for the Digital interactions between our customers and our Pharmacies. This leader requires an in-depth understanding of how Digital eCommerce capabilities are applied to Pharmacy.

Responsibilities

The Associate Director of Digital Engineering is responsible for the development and quality of eCommerce and Digital capabilities for the Pharmacy segment. They are a key contributor with multiple business stakeholders to the roadmap and future capabilities. This individual will also research complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Own & continuously optimize the site experience on all Pharmacy Storefronts. They will also:

  • Ensure DTC revenue goals & site KPIs are achieved

  • Manage & Grow the Pharmacy business from a Digital eCommerce lens

  • Collaborate with the product, business operations, and other teams on new initiatives, A/B testing, etc. to drive innovation and improve customer & site experience

  • Own the development, project road map & launches for additional storefronts or experiences

  • Oversee all new launches on the site to ensure an optimal consumer experience is delivered through a high-quality product

  • Partner and negotiate with other enterprise and external teams to deliver end-to-end digital capabilities

  • Alongside our Product, Engineering & Design teams, drive site enhancements & redesign efforts

  • Manage and grow our relationship with 3rd party eCommerce partners and apps

Required Qualifications

  • 8+ years' experience in eCommerce, preferably with Salesforce Commerce Cloud

  • Possess 10+ years of progressive experience leading large teams of technology professionals on-shore & off-shore

  • A technical eCommerce expertise with the ability to troubleshoot and solve problems

  • Experience managing storefronts driving significant revenue & launching a large volume of new products at a high frequency

  • Has a pulse on eCommerce best practices, trends & innovation

  • Highly motivated, self-starting individual that is driven to surpass goals and KPIs

  • Extremely organized with great attention to detail

  • Experience working in an agile and fast-paced environment

  • Ability to work well cross-functionality as this role with touch many different teams

  • Interfaces with business partners and internal staff, including senior management on a wide variety of technical issues. Uses technical expertise to develop and deliver formal and/or spontaneous presentations to such groups.

  • Establishes and maintains effective communication about software development requirements, projects, deliverables, and expectations with stakeholders and functional

  • managers.

  • Identifies, defines and works to resolve resource conflicts as required to support business priorities.

Preferred Qualifications

  • Master's Degree

  • Pharmacy business and Technology Experience

  • Digital Business Model Transformation Experience

Humana Vaccination Statement

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI - EL1

#LI - Remote

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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