Massachusetts Green Jobs

Associate, Digital Banking Products - Hybrid

Boston, United States of America

The Digital Products Associate is responsible for

• the development and implementation of effective strategies and tactics to enhance the value proposition of our digital products.

• assessing the competitive landscape, keeping a pulse on industry trends and market demand with a focus on the digital industry, competition, and consumer trends.

• keeping abreast of competitive developments in the Digital Money Movement space and using this information when working with other members of the product development team to weigh in on product roadmap decisions.

• tracking and managing all aspects of the product roadmap with input from other team members.

• identifying and assessing opportunities for the product roadmap, based on customer feedback and marketing data.

Job Description

• Will research, develop, and implement competitive pricing programs and/or banking products and services for various lines of business to appropriately price based on risk, deposit, or credit goals while maintaining profitability.

• Continuously monitors the market and competitor strategies to ensure pricing is in line to provide consumers and/or clients with a fair price while maintaining market share and/or deposit levels.

• Plans, directs, and facilitates all phases of the pricing strategy changes from inception through introduction into the marketplace. Ensures products meet regulatory and industry standards.

Job Function

• Researches, develops, and implements competitive banking products and services for the consumer, small business, and corporate markets to maximize profits.

• Translates technological advances and consumer needs into usable and marketable products.

• Plans, directs, and facilitates all phases of the product life cycle, from inception through introduction into the marketplace.

• Ensures products meet regulatory and industry standards.

Essential Functions/Responsibility Statements:

• Develops subject matter expertise in all aspects of the functionality of assigned digital platforms.

• Drives customer adoption and utilization of the platform and develops a market perspective to inform competitive analysis.

• Identifies, mitigates, and monitors consumer needs.

• Reviews / improves digital channels (mobile banking and online banking), customer experience, and customer complaints to ensure any issues are discovered and resolved.

• Investigates customer behavior relative to digital platforms through online and offline customer surveys and research.

• Manages the analysis of data from customer feedback and synthesizes it into actionable insights that drive measurable differences in customer engagement.

• Scopes and leads projects with card partners that move from discovery research to synthesis, ideation, design, and testing of new card product concepts.

• Keeps apprised of changes in legislation and regulations including statutory requirements for corporate governance under the Federal Reserve Act, Office of the Comptroller of the Currency regulations, New York Stock Exchange listing standards, and securities laws.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education:

• Required – A bachelor’s degree or equivalent work experience in a technology-related field.

Work Experience:

• Required - 5-9 years of experience.

Skills and Abilities:

• Strong organizational, influence, and communication

• Detail-oriented and strong ability to quickly identify and resolve issues

• Experience in building and managing account servicing functionality in the digital space is a plus

• Ability to think out of the box and recommend feasible solutions under the circumstances.

• Able to work independently as part of a team

• Strong interpersonal skills with the ability to establish credibility and rapport, excellent client contact skills

• Ability to quickly adapt and learn new applications.

Diversity & EEO Statements:

• At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions:

• Frequently minimal physical effort such as sitting, standing, and walking.

• Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown.

• Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.

Employer Rights:

• This job description does not list all the job duties of the job.

• You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description.

• The employer has the right to revise this job description at any time.

• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English More than 5 years of relevant work Scrum (Agile)

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston

Organization: Santander Bank N.A.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: $81,000 - $110,000/year

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO