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State of Massachusetts Apprenticeship Liaison in Boston, Massachusetts

The Apprenticeship Liaison will serve as Massachusetts’ "Apprenticeship Ambassador" within the Division of Apprentice Standards (DAS). This position will serve to strengthen DAS’ capacity to develop an aggressive, comprehensive outreach plan to increase employer demand for apprenticeship within multiple industries, expand diversity within apprenticeship, and increase information about, access to, and navigation of apprenticeship opportunities for potential jobseekers. The incumbent in this position will lead in the development of technical assistance strategies toward improvements in apprenticeship program quality and convene employers, workforce intermediaries and other stakeholders to identify strategic opportunities for the expansion of apprenticeship in Massachusetts. These actions will result in improved integration of the business community, trade and sector associations, Workforce Development Boards, Career Centers, and community colleges in regional, sector-focused, and statewide workforce planning processes to focus on apprenticeship as a tool to help business meet talent needs.

The Apprenticeship Liaison will work to recruit new business and re-design a business process statewide to expand the number of businesses and industries sponsoring apprenticeships, while also disseminating apprenticeship information to prospective apprentices by building strong partnerships with multiple entities. This individual will drive forward the following actions:

  1. Utilize both a demand driven strategy to engage business interest in apprenticeship and shift from a compliance model of apprenticeship management to a cultivation model of apprenticeship management, while safeguarding regulatory functions, and a supply-side strategy to market and provide technical assistance on access to registered apprenticeships to the general public.

  2. Create a sustainable apprenticeship development business process, from outreach to apprenticeship program development to long-term compliance and regulation, leveraging the extant skills, expertise, and work flows of the Workforce Development Boards, the Career Services Rapid Response Team, the Career Services Business Service Representatives, and the Division of Apprenticeship Standards.

  3. Develop and deliver a program of training for workforce development leadership and staff on all aspects of the apprenticeship model, including "sales" training to prepare individuals to serve as the conveners between businesses, community colleges, and (where appropriate) school districts, bringing all the major stakeholders to the table in developing and sustaining apprenticeship programs.

  4. Develop a multi-audience marketing and education campaign to re-introduce businesses, trade associations, schools, students and families, with a particular focus on women and people of color.

This individual also maintains responsibilities related to federal compliance, quality-control, general grants management processes and products as well as fiscal and technical support, including data organization and management.


  • Conduct review and analysis of data, including the documentation of real-time labor market information, to determine Apprenticeship growth targets in Massachusetts.

  • Develop and execute a strategy and process for consistent connection with Massachusetts businesses, business associations and Economic Development. Work with trade and business associations to validate apprenticable occupations within various Sector’s efforts to expand apprenticeship.

  • Market Apprenticeship as well as Massachusetts Business Services and Mass BizWorks to Employers (ie; grant applications, tax incentives and other state and federal services and incentives to assist Employers in meeting their needs).

  • Assist and support DAS in the development and implementation of improved processes to be used in the application, development, operation and oversight of Registered Apprenticeship.

  • Create and implement processes and guidelines and provide technical assistance for successful growth and expansion of Registered Apprenticeship Business Development.

  • Collaborate with workforce boards, career centers, unions, employers’ community colleges and other training vendors to develop strategies to improve the access to and utilization of Registered Apprenticeship statewide.

  • Research, analyze and interpret Federal and State laws, rules, regulations and guidelines toward the development of clear, concise written policy guidance and process/procedural technical instruction.

  • Serve as an Apprenticeship Ambassador by creating and maintaining relationships with multiple education and workforce entities, ensuring that other professionals have relevant information and awareness of apprenticeship opportunities and their value to students, jobseekers and other populations who could benefit from learning about apprenticeship.

  • Develop and facilitate teaching seminars designed to clearly define Registered Apprenticeship and itsr effective use as a workforce development tool to employers, One-Stop Career Center staff, state partners and other entities.

  • Create, develop and facilitate presentations to large groups of employers and job seekers to promote Apprenticeship in Massachusetts.

  • Utilize online tools (ie: HWOL, 0*Net, MassCIS etc.) to research labor market information and trends to understand the needs of businesses.

  • Implement programs designed to promote Apprenticeship through the use of print and electronic media to inform the public and employers of available Apprenticeship services and programs. Plan, organize, and conduct job fairs, special events, and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.

  • Establish and maintain effective working relationships with employers, statewide, by making personal or virtual visits to determine employer needs, as needed, and/or to follow up on prior meetings or Apprenticeship placements. Explain Massachusetts' available business services, obtain employer commitments to utilize the Apprenticeship model, and manage the business relationship through Apprenticeship adoption and program launch.

  • Maintain contact with Apprenticeship Sponsors and manage onboarding process for new Sponsors including providing specific technical assistance, addressing customer inquiries, and ensuring a smooth “hand off” to other DAS staff as the lead external business relationship manager.

  • Ensure that the Career Center staff is aware of the employers' needs and job order specifications to facilitate the prompt and effective servicing of job orders.

  • Establish and maintain a list of business development needs and document progress towards implementation.

  • Establish and maintain effective working relationships with peers, supervisors, and Career Center partners.

  • In accordance with DAS/DCS policies and standard operating procedures, accurately record full registration and all other data into the computerized Massachusetts One Stop Employment System.

  • Performs other duties necessary to support and promote Apprenticeship in Massachusetts.

  • Participate in staff development and cross training opportunities that expand and support functional skills and promote professional growth.

  • Supervises other Apprenticeship Liaison staff in the Program Coordinator I-II series.


First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.**

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Workforce Development

Title: Apprenticeship Liaison

Location: Massachusetts-Boston-19 Staniford Street

Requisition ID: 200004U8