Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

House of Blues Agent - Box Office in Boston, Massachusetts

Job Summary:

Job Summary:

  • Work closely with the PSS teams for both the Blue Hills Bank Pavilion and the House of Blues Boston to process and deliver all PSS orders

  • Process and Ship Promotional Tickets

  • Process and Ship all House Orders

  • Maintain Deadwood and Daily Void Reports

  • Sell Tickets to Patrons for Various Venues

  • Open and Close Theatre Box Office as required

  • Work Nights and Weekends as needed

Essential Functions:

  • Cash Handling; Bank Procedures and Check-out Procedures

  • Maintain superior customer service both in person and over the phones

  • Answer phone promptly in a polite and helpful manner

  • Guest Relations

  • Operating will call / guest list window

  • Using Ticketmaster host system for sales

  • End of Night Cash Out Reports

  • Knowledge of Talent and Entertainment at the venue

  • Have a positive attitude

  • Neat and Detail Oriented

Job Qualifications:


  • Ability to work nights and weekends as required.

  • Working knowledge of Ticketmaster host system

  • Entry level knowledge of basic computer operation and Point of Sales systems

  • Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail

  • Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment

  • Ability to type 30 wpm

  • High School Diploma


  • Previous Ticketmaster experience

Physical Demands/Working Environment:

  • Working environment is fast-paced.

  • Position requires repetitive use of arms for answering busy phones and typing.

  • Must be able to lift or move up to 25 lbs using proper lifting techniques

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.