The Greater Boston Food Bank Agency Relations Associate in Boston, Massachusetts
Agency Relations Associate
+ + Job Tracking ID: 512213-790155
Job Location: Boston, MA
Job Level: Entry Level (less than 2 years)
Level of Education: High School/GED
- Job Type: Full-Time/Regular
Date Updated: September 16, 2021
Years of Experience: 2 - 5 Years
Starting Date: ASAP
Invite a friend
Back to job search
To provide outstanding customer service and direction to all agencies physically picking up food at The Greater Boston Food Bank Regional Cross Docks. Utilize eCommerce and Warehouse Management systems in order to ensure a high level of customer satisfaction related to food quality, ordering, and pick-up or delivery.
Position Essential Duties and Responsibilities
Coordinate agency relations at the regional GBFB Cross Dock locations, including handling agency issues related to timeliness, shipping, or returns.
Provide outstanding customer service to member agencies, in person, via phone, and email
Prepare all necessary paperwork prior to Cross Docks to ensure accurate product selection at the Cross Dock.
Work with shippers at Cross Docks to ensure accurate product selection.
Maintain inventory accuracy. Report any inaccuracies to the Warehouse Inventory Team.
Utilize Salesforce, Warehouse Management Systems, and e-commerce systems to assist agency partners.
Ensure proper flow, door designations, and physical and food safety for shipping.
E-sign agency invoices and track necessary paperwork.
Follow up on late arrivals, cancellations, schedule changes, and order edits.
Participate in product outreach efforts, including supplementing full pallets on cross-dock orders.
Make recommendations for improvement to agency services at regional cross-dock locations.
Responsible for minimizing returns and rescheduling or cancelling orders.
Assist with other duties as assigned by Management, including cross training in other Agency Relations roles.
Lift or carry up to 50lbs
Ability to stand and walk intermittently for 6+ hours/day
Ability to work within an open-air warehouse and cubicle environment
Exposure to ambient temperatures
Willingness to learn to operate material handling equipment and obtain certification
The job is performed indoors in a warehouse environment and outside at regional cross docks
Can This Position Be Performed Remotely?
Experience and Skills:
Knowledge, Skills and Abilities
Excellent communication and customer service skills
Ability to manage complaints diplomatically and professionally
Strong sales or retail skills
Ability to work positively and professionally with people of diverse experiences and backgrounds
Personable, Flexible, team player
Ability to work in a fast-paced environment
Proficient with Microsoft Office
Experience with Salesforce desirable
Detail-oriented with strong follow-through and time management skills
Ability to collaborate with other departments
Mandatory Education and Experience
High School Diploma or equivalent required; Associate’s Diploma preferred or at least 2 years of directly related experience
Valid driver’s license and access to reliable personal vehicle required
Ability to travel within Eastern Massachusetts multiple days per week
Experience working in operations/warehousing is a plus
Foodservice, Food Safety, or other directly related work experience is a plus
Experience navigating in a Warehouse Management System to perform data entry functions preferred
Bi-lingual Spanish and/or Haitian Creole skills is a plus
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB