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ServiceNow, Inc. Advisory Solution Consultant - Security in Boston, Massachusetts

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

ServiceNow is seeking driven Pre-Sales Security Solution Consultant. The Security Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting ITX Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Your Impact:

  • Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response).

  • Review customer’s security architecture and design process and system integrations to ServiceNow Security Operations.

  • Respond to customer questions relating to ServiceNow Security Operations

  • This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world Security Operations.

  • Develop and contribute to sales campaigns focused on Security Operations

  • Contribute and maintain a showcase of Security Operations solutions created on the ServiceNow platform

  • Help develop solutions and capabilities that enable other Solution Consultants to demonstrate the value of Security Operations on the ServiceNow platform

  • Configure solution environments to address customer requirements and business issues.

  • Collaborate with Product Management and Development team members to enhance. ServiceNow products with new capabilities that address customer needs.

  • Ability to work in a global team and, share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of other team members.

  • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.

  • Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc.

To be successful in this role you have:

  • Strong pre-sales experience.

  • Understanding of the sales process and a trusted advisor for account representative and extended sales organization.

  • A Bachelor’s degree or equivalent training and 3-5 years of experience is required.

  • Work experience or strong understanding of Security Operations Center (SOC), Network Operations Center (NOC) or Computer Security Incident Response Center (CSIRC).

  • Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, end-point protection, breach detection and threat intelligence.

  • Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, buffer overflow, etc.

  • Experience in security frameworks such as NIST 800-61, ISO27035, SANS, etc.

  • Experience with threat intelligence frameworks, such as STIX/TAXII and OpenIOC.

  • Strong preference will be given to candidates that have worked in Information Security at a global or national commercial enterprise.

  • Ability to architect and effectively communicate solutions to business challenges.

  • Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.

  • The following industry certifications are desirable: CISSP, GCIH, GCIA, GSEC, CEH, GIAC

  • Must have strong written and oral communication skills and be self-directed and independent.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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