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ServiceNow, Inc. Advisory Solution Consultant - ITOM in Boston, Massachusetts

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Diversity, Inclusion, and Belonging (DIBs) are essential to our success. Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world. By aspiring to change the way the world works, we embrace the uniqueness and authenticity of each of us and our partners and customers.

Our focus areas are: enable and empower our people, engage our communities and allies, and build our talent brand and hire inclusively.

The Team

As a member of the Specialist Consulting Team at ServiceNow, you will have a major impact on our future success by supporting our Technology Workflows product sales. In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.

Role

You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. Specialist Solution Consultants play a key role in the sales process by facilitating customer discovery workshops, demonstrating the solution, aligning to business value, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

The IT Operations Management suite is a very central part of the business at ServiceNow and the investment to develop towards the future of Digital workflows, automation and ML/AI is substantial. In this role you will be in the center of this and play a part in impacting our future by providing innovative ideas and feedback.

What you get to do in this role:

  • Convince customer / prospecet to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems preventing them from achieving their goals

  • Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.

  • Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.

  • Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.

  • Spread the word and educate about ServiceNow technology and industry trends through public, customer and marketing events such as user conferences, webinars, executive briefings etc.

  • Be the voice of the customer and provide field feedback to help product management and engineering teams to shape the roadmap and to better help our customers.

  • Be the go-to person in the region for market trends and competitive analysis with special skills on differentiation for our ITOM solutions.

  • Be the trusted advisor for our ITOM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.

Qualifications

In order to be successful in this role, we need someone who has:

  • Lifelong learner passionate about building trustful business relationships

  • Great communication and presentation skills including technical and business concepts

  • Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels

  • Ideally solution consulting and/or presales background in datacenters domains with understanding and hands-on experience with related tools and processes

  • Experience installing, configuring, customizing and integrating technologies from various domains such as Cloud, DevOps, Monitoring, Automation, etc.

  • Ability to create and influence enterprise architectures in large organizations

  • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Preferred qualifications:

  • Experience with concepts like Public or Private Cloud, Machine Learning, AIOps, …

  • Scripting knowledge is a plus.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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