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ServiceNow, Inc. Advisory Solution Consultant - ITAM in Boston, Massachusetts

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

ServiceNow is seeking Technology Workflows Solution Consultants with a focus on IT Asset Management on the ServiceNow platform. The solution consultant will provide strategic and technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. The solution consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

What you get to do in this role:

  • Contribute and maintain a showcase of ITAM solutions created on the ServiceNow platform.

  • Create and own programs that enable Solution Consultants to demonstrate the value of IT Asset Management on the ServiceNow platform.

  • Create and contribute to sales campaigns focused on IT Asset Management initiatives with ServiceNow applications that focus on software and hardware asset management.

  • Strong alignment with product management and engineering teams on roadmap and field feedback.

  • Assist the sales personnel in the qualification of customer needs and performing pre demo needs analysis

  • Provide mentoring and training to peers and other colleagues in the organization.

  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely

  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)

  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

  • Responding to Request for Information/Proposal documents

  • Staying current on product developments/releases to a level required for demo and PoV/PoC

  • Supporting Marketing events – user conferences, trade shows, webinars etc

  • Staying current on competitive analyses and understanding differentiators between the company and its competitors.

  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.

  • Serve as regional team lead to lead practice activities when called upon.

  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment

  • Act as the ServiceNow subject matter expert at Executive briefings / marketing events

In order to be successful in this role, we need someone who has:

  • ServiceNow IT Asset Management experience

  • Federal Sales/Services/Presales Experience

  • Experience with enterprise architecture domains

  • Experience with discovery technologies

  • Deep knowledge of software license compliance

  • Experience with ITIL / CMDB

  • Pre-sales experience, IT Asset Management experience would be advantageous (Tool or process).

  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

  • Technical or practice team lead in previous roles

  • Exceptional communication and presentation skills to include technical and business concepts.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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