Beth Israel Deaconess Medical Center Administrative Director of Operations in Boston, Massachusetts
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Administrative Director of Operations
Department Description:In collaboration with the Pulmonary Division Chief and the Department of Medicine's Chief Administrative Officer, this position leads operational and administrative initiates in identified services (ambulatory, clinical, educational, research) in order to achieve set goals. Responsible for strategic planning, educational and financial operations, budget management, improvements in access, overall customer satisfaction, communication, clinical service delivery, operating efficiency, faculty and staff development. Assumes accountability for success of such initiatives through identified measurable goals and pertinent data. Assumes full responsibility for budget development and monitoring for both Harvard Medical Faculty Physicians and Beth Israel Deaconess Medical Center.
Job Location:Boston, MA
Job Summary:Leads operational initiatives in identified service areas in order to achieve set goals. Responsible for strategic planning, educational and financial operations of division/department, budget management, improvements in access, overall customer satisfaction, communication, clinical service delivery, operating efficiency, and staff development.
Participates in long-range planning and the development of departmental and/or divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions. Appoints, develops, manages and evaluates administrative, practice and clinical managers in designated areas.
Ensures that department activities and records meet the standards of accrediting, regulatory and reimbursement agencies, including TJC, DPH, OSHA,and other agencies. Oversees multidisciplinary team building within ambulatory departments/services. Participates in hospital departmental, administrative and medical staff committees, and reports on committee activities.
Develops policies and procedures for department/division and ambulatory. Measures success with pertinent and measurable data based on targeted goals and developed using Performance Manager Reports. Collaborates with Human Resources to enhance role definition, standards of practice and recruitment for front line staff.
Analyzes and prepares reports on all activities, volume statistics, collections, research (grant) support; makes informed forecasts of financial and resources needs. Measures success with pertinent and measurable data based on targeted goals, developed using Performance Manager Reports
Coordinates the recruitment process of clinical and research faculty. Participates in confidential salary planning for faculty and staff. Identifies and acts on issues that affect the delivery of patient care, quality control and performance improvement activities. Monitors and reviews action plans. Oversees patient satisfaction surveys and customer service.
Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: 4-6 Indirect Reports: 21-50
Has full responsibility for planning, monitoring and managing budgets for multiple departments.
Bachelor's degree required. Master's degree preferred in Healthcare Administration or Business
8-10 years related work experience required and 5-8 years supervisory/management experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Written Communications:Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
Oral Communications:Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Knowledge:Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
Team Work:Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
Customer Service:Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus