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Change Healthcare Account Services Specialist 2 in Boston, Massachusetts

Account Services Specialist II

Overview of Position The Account Services Specialist will work with customers and internal staff to accurately process projects as assigned, in a timely manner. Responsible for client satisfaction of an assigned client base. This person is the point of contact for these clients; which involves resolving questions or issues and making needed changes.

What will be my duties and responsibilities in this job?

  • Responsible for maintaining support for high level, specific payer accounts

  • Assign projects to internal teams

  • Listen to client questions, concerns, or problems for resolution and potential new product development, providing a high level of customer service

  • Troubleshoot and provide technical instructions by identifying and analyzing the issue

  • Ensure proper resolutions are implemented accurately to resolve the issues and are implemented within stated time frames. This pertains to issues for your client base as well as for projects assigned for other clients as needed

  • Maintains technical product knowledge to keep abreast of updates and changes to the Multi Channel Distribution System (MCDS) by continued product training

  • Responsible for maintaining obligatory requirements to meet quality system compliance e.g. follow processes and procedures as written; complete documentation accurately and in real time in the project management application

  • Participate in periodic client meetings, via the phone, to discuss current activities, client satisfaction, and potential new offerings. Adherence to security policies and procedures

  • Meet the defined Key Performance Indicator percentages and Client Satisfaction Survey percentages

  • Completion of training course provided by Change Healthcare after being hired

  • Other duties as assigned by Manager

What are the requirements needed for this position?

  • Bachelor degree or equivalent experience

  • 3+ years experience in an IT or Healthcare environment handling customer requests/issues

  • Experience in project management

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, etc.)

What other skills/experience would be helpful to have?

  • Strong customer service and multi-tasking skills

  • Strong organizational and time management skills

  • Knowledge of Change Healthcare systems and processes

  • Experience with insurance billing

  • Strong written and verbal communication skills

What are the working conditions and physical requirements of this job? General Office Duties

How much should I expect to travel?

None

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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