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Children's Hospital Boston 100% in person Call Center Dispatcher- Every Other Weekend 3p-11:30p in Boston, Massachusetts

75792BRJob Posting Title:100% in person Call Center Dispatcher- Every Other Weekend 3p-11:30pDepartment:Information Systems-Page OperatorsAutoReqId:75792BRStatus:Part-TimeStandard Hours per Week:16 Job Posting Category:Information TechnologyJob Posting Description: This Call Center Dispatcher will be responsible for:

  • Responding to requests for direct dial numbers, department numbers, physician on‑call status and department functions utilizing an automated computerized system.

  • Handling special and priority calls such as medical emergency, code alerts, and time sensitive calls from the general public, patients, medical personnel and other Hospital's clients.

  • Updating data base and customer profiles to reflect the most current contact information of essential medical and non‑medical personnel.

  • Assisting in the training and orientation of new and less experienced representatives.

  • Preparing, coding, and processing a variety of transmittals to include directory changes, loaner pagers, pager cap code changes and repairs for use by staff.

  • Informing supervisor of service issues and assisting in contacting correct vendor in order to facilitate resolution/repair to telecommunications facilities.

  • Maintaining confidentiality of client information.

  • Providing positive and effective customer service that supports departmental and hospital operations.

To qualify, you must have:

  • A high school level of education and six to twelve months of previous experience.

  • Excellent computer skills; must be able to type at least 30wpm.

  • The ability to spell and pronounce basic words, names and basic medical terminology.

  • The ability to gather and interpret information or problems in a high volume medical call center.

  • The ability to exchange information, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel.

  • The ability to be courteous when dealing with patients, visitors and/or hospital employees.

Schedule : Every Other Weekend 3p-11:30p + Every other HolidayOffice/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only