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OSI Systems, Inc. Sales Support Representative in Billerica, Massachusetts

Rapiscan Systems | AS&E, an OSI Systems Company is seeking a Sales Support Representative based out of Billerica, MA.

We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration.

This position will provide internal support to sales including issuance of quotations and proposals.

Primary role is to function as the internal support person for Field Sales:

  • Central point of contact for designated Regional Field Sales, Sales Rep Organizations, and the customer.

  • Provide accurate and timely responses to all Customer inquiries through issuance of quotations, proposals, correspondence, etc.

  • Support all regional quote activity for all system applications (does not include Field Service opportunities such as spares, service agreements, standard upgrades, etc.)

  • Manage entire quotation/proposal process inclusive of development and obtaining applicable approvals

  • Host customer and distributor visits including development of agenda, product demonstrations and all related activities

  • Primary support / interface between internal organizations and Sales

  • Ensure accurate and timely updating of forecast data in CRM working closely with Regional Sales Team.

  • Territory to be covered will be U.S. Government CRAD (territories may change depending on demands of the business)

  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork

  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct

  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem

  • Duties may be modified or assigned at any time to meet the needs of the business.

Additional Responsibilities

  • Support AS9100 Auditing through a thorough understanding of all AS9100 related and Departemental procedures

  • Provide CRM support through updating of all forecast data in conjunction with Field Sales

  • Provide post-order support by ensuring accuracy of matching between PO and quotation

  • Enable accurate product manufacturability through completion of any necessary process steps required of Sales in the transition from Quote/PO to Sales Order

  • Attend weekly System Allocation meetings providing feedback to Sales as applicable when delivery issues arise

  • Maintain customer contact information within CRM system

  • Develop and manage initiatives for process improvement

  • Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency

  • Continuous learning in commercial and technical understanding of products


  • Bachelor’s Degree preferred


  • Foreign Language proficiency a plus

  • Experience in Oracle Quoting and Order Management a plus

  • Experience with ERP System Quoting (Order Entry a plus)

  • Strong understanding of MS Office tools and applications

  • Minimum of 5 years of practical Sales & Marketing experience

  • Fast-paced office environment; requires significant use of telephone and computer. OR Use of computer: >50%

  • Must be able to complete job responsibilities working with different time zone needs such as attending late night/early morning meetings by phone and/or web to meet business needs; 15%

  • Domestic travel required 5% Must travel internationally and be able to acquire all necessary travel documents


  • Self starter with strong management and leadership skills

  • Have strong interpersonal and communications skills

  • Be capable of interacting positively with management and cross-functional peer teams

  • Be capable of explaining technical procedures in writing or verbally

  • Be capable of managing conflict

  • Possess the ability to work unsupervised and drive major projects to completion

  • Be capable of independent problem solving

  • Possess strong time management skills

  • Computer with Internet and Network Access

All applicable AS9100 and Departmental Sales Processes and applicable corporate processes

This position includes an education verification as part of our background check.

Equal Opportunity Employer - Disability and Veteran

EEO is the Law


OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Poster Link:

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

Requisition #: 19982

External Company URL:

Street: 829 Middlesex Turnpike