Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

ThermoFisher Scientific Laboratory Site Specialist I - Laboratory Support in Billerica, Massachusetts

Job Description

As a part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!

Location/Division Specific Information

Unity Lab Services provides a single source for integrated lab service, support and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

This job is located at a customer facility in Billerica, MA.

How do we make and impact?

The position is focused primarily on scientific support services within Unity Lab Services core offerings of: order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glasswash operations.

What will you do?

  • Make on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

  • Perform laboratory services such as glassware processing, biological waste processing, chemical inventory receipt/reconciliation, delivery of direct shipment orders to end users/performs required deliveries

  • Works within computer systems to access and follow procedures as outlined by our written procedures

  • Proactively communicates with supervisor any customer concerns and/or potential problems.

  • Listens to customer concerns, effectively addresses issues with a goal of resolution within established commitment times

  • May perform other responsibilities as assigned by management.

How will you get here?


High School Diploma


Validated customer service skills with demonstrated verbal and written skills

Knowledge, Skills, Abilities

  • Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific's values.

  • Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.

  • Must possess operating skills to use hand held scanners and learn to enter data in various systems as needed, as well as analytical skills to reconcile reports.

  • Demonstrates computer proficiency and possess basic skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

  • Works primarily at customer sites, which may require working independently at customer location. Work areas may include spaces where chemical based allergens may be in use (such as penicillin, tetracycline, etc)

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.

  • Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.

Competitive wages & Excellent benefits package

  • Review our company’s Total Rewards (

  • Medical, Dental, & Vision benefits-effective Day 1

  • Paid Time Off & Holidays

  • 401K Company Match up to 6%(after 1 year)

  • Tuition Reimbursement – eligible after 90 days

  • Employee Referral Bonus

  • Employee Discount Program

  • Recognition Program

  • Charitable Gift Matching

  • Company Paid Parental Leave

  • We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

  • We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.