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Actalent Customer Support Representative in Billerica, Massachusetts

A top Medical Device company in the Greater Boston area is looking for a Customer Service/Admin Assistant/Office Assistant professional to help support their projects.

The contractor will be an expert for this companies products and participate in providing general support and assisting with a compliance project. The Product Support Temp will be logging feedback into the organization’s Customer Relationship Management (CRM) system and triaging technical inquiries onto the appropriate territory specialist.

Responsibilities include, but are not limited to:

· Receiving incoming project inquiries.

· Documenting all interactions into the company’s Customer Relationship Management (CRM) System in compliance with departmental procedures as they relate to ISO and FDA regulatory requirements.

· Triaging all advanced technical inquiries onto the appropriate territory specialist for successful resolution.

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.