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Carrier Program Manager - Food in Beverly, Massachusetts

Date Posted:

2021-10-14-07:00

Country:

United States of America

Location:

CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

About us:

Sensitech® Inc. is focused on delivering supply chain visibility solutions that track, monitor, and protect products for global leaders in the food, life sciences, consumer goods, and industrial markets. Our solutions are focused on three key areas: quality and compliance, supply chain security, and logistics performance management.

Quality and compliance solutions address temperature-sensitive, complex supply chains focused on delivering the highest quality possible, while our supply chain security solutions help to mitigate risks associated with theft, diversion, and chain of custody. Sensitech’s logistics performance solutions deliver origin-to-destination, real-time transparency to any in-transit journey.

Sensitech is a part of Carrier, a leading global provider of innovative HVAC, refrigeration, fire, security, and building automation technologies.

Position Summary:

This position is responsible for managing customer temperature monitoring programs that help companies who are involved in the manufacture or distribution of temperature-sensitive food products to continuously improve their cold chains. The role of the program manager is to provide exceptional customer service, data analysis, information visualization, process improvement, project management, and report writing and presentation. The program manager works within a cross-functional team that includes account managers, client services, data analysts, project managers, industrial engineers, food scientists, and field technicians. The program manager also works with customers at multiple levels, including QA and/or operations managers at large food retail companies. The ideal candidate should possess excellent customer service skills and effectively communicate with customer representatives at all levels.

Responsibilities:

Duties include, but are not limited to:

  • Manage databases, analyze data and create reports. Identify opportunities for improvement and make recommendations for corrective actions to customers’ cold chain.

  • Interact with customers and their representatives, understand their cold chain, and gain their trust and participation in cold chain improvement activities.

  • Provide cold chain management expertise and improvement programs to customers.

  • Facilitate the flow of information amongst members of a cross-functional team.

  • Continuously improve skills and expertise in 3 key areas: handling of perishable food items, process improvement, and cold chain management/refrigeration.

  • Present at customer and industry events.

  • Other duties as required

Skills, Experience, and Education Requirements

  • Bachelor’s Degree required - Agricultural Economics, Post-Harvest, Mathematics or Food Science strongly preferred

  • Understanding of the food distribution chain, cold chain management, transportation, or refrigeration required

  • Experience and desire to succeed in a cross-functional working environment with a collaborative team including account managers and sales required

  • Analytical skills are proven through the ability to combine technical knowledge, commercial knowledge, and analysis into action by applying statistical/analytical methods to large data sets for data mining, evaluation, and development of customer-facing analytical reports.

  • Able to effectively communicate across all levels of an organization, including executives required

  • Positive attitude, strong interpersonal and organizational skills, detail-oriented, pro-active, and exceptional problem-solving skills

  • Microsoft Office expertise, including Excel, PowerPoint, SharePoint, and Word, required

  • Excellent (in-person and virtual) presentation, professional written and verbal communication skills are required to clearly convey ideas, information, and concepts.

  • Spanish language skills are a plus but not required.

Travel:

  • Up to 25% travel is required. This typically involves 2-4 day trips within North America for on-site customer visits.

EH&S Requirements:

  • Comply with the EH&S Policy, applicable regulatory and company rules and requirements

  • Report to supervision any conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards

  • Attend a scheduled EH&S training program

  • Actively support the organization’s efforts to meet and exceed EH&S goals and plans.

  • Recommend improved EH&S practices

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

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