Carrier Program Manager, Food in Beverly, Massachusetts
United States of America
CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA
ESSENTIAL FUNCTIONS AND BASIC DUTIES
This position is responsible for managing customer temperature monitoring programs that help companies who are involved in the manufacture or distribution of temperature sensitive food products to continuously improve their cold chains. The role of the program manager is to provide exceptional customer service, data analysis, information visualization, process improvement, project management and report writing and presentation. The program manager works within a cross functional team that includes account managers, client services, data analysts, project managers, industrial engineers, food scientists and field technicians. The program manager also works with customers at multiple levels including QA and/or operations manager’s at large food retail companies. The ideal candidate should possess excellent customer service skills and effectively communicate with customer representatives at all levels.
Duties include, but are not limited to:
Manage databases, analyze data and create reports. Identify opportunities for improvement and make recommendations for corrective actions to customer’s cold chain.
Interact with customers and their representatives, understand their cold chain and gain their trust and participation in cold chain improvement activities.
Provide cold chain management expertise and improvement programs to customers.
Facilitate the flow of information amongst members of cross functional team.
Continuously improve skills and expertise in 3 key areas: handling of perishable food items, process improvement and cold chain management/refrigeration.
Present at customer and industry events.
Other duties as required
Bachelor’s Degree required - Agricultural Economics, Post-Harvest, Mathematics or Food Science strongly preferred
Understanding of the food distribution chain, cold chain management, transportation, or refrigeration required
Experience and desire to succeed in a cross-functional working environment with a collaborative team including account managers and sales required
Analytical skills proven through ability to combine technical knowledge, commercial knowledge and analysis into action by applying statistical/analytical methods to large data sets for data mining, evaluation and development of customer-facing analytical reports
Able to effectively communicate across all levels of an organization including executives required
Positive attitude, strong interpersonal and organizational skills, detail oriented, pro-active and exceptional problem solving skills
Microsoft Office expertise including Excel, PowerPoint, SharePoint and Word required
Excellent (in-person and virtual) presentation, professional written and verbal communication skills are required to clearly convey ideas, information, and concepts
Spanish language skills a plus, but not required
Up to 25% travel is required.
Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
Attend scheduled EH&S training program
Actively support the organization’s efforts to meet or exceed EH&S goals and plans
Recommend improved EH&S practices
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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