Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

Carrier Client Services Associate in Beverly, Massachusetts

Date Posted:

2020-06-11-07:00

Country:

United States of America

Location:

CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our customers across all industry verticals. Verticals include Food, Life Science, Consumer and Industrial. Success in this position will require relationship building with external customers and internal cross-functional teams!

Duties include, but are not limited to:

  • Customer & Product Support

  • Troubleshoot logistic, product and procedural issues

  • Act as a customer advocate to ensure timely delivery and engage in customer complaint process

  • Actively participate with Client Services team to establish processes and improve efficiency utilizing ACE tools

  • Add value to internal and external customers

  • Order Support

  • Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments

  • Phone support – field inbound calls regarding customer inquiries and orders

  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

  • Proactive Outbound Follow Up Communication

  • Support program/project compliance

  • Revenue generating calls to existing customers (relationship calls)

  • Information gathering. The ability to talk to our customers and learn about their business

  • Lead qualification and follow up with Sales

  • Quote Management

  • Account Set Up & Management relating to:

  • Customer Relationship Management & ERP database maintenance

  • Coordinate with Sales and customer to enter appropriate account information

  • Return Materials Authorization for post-sale services

  • Complete projects with little supervision and/or direction

Other tasks as assigned

QUALIFICATIONS

  • Bachelor’s degree in Business or related field

  • Minimum of 3 years’ experience in similar role supporting customers

  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts

  • Experience with an ERP/CRM database and outstanding attention to detail to accurately input data and navigate a database are required

  • Experience working with international customers

  • Ability and desire to learn client base and industries

  • Ability and desire to succeed in a cross-functional working environment required

  • Demonstrate passion, dedication, execution and integrity

  • Desire to grow with company

Eh&s requirements

  • Follow the EH&S Policy and applicable regulatory and company EH&S rules and requirements

  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure timely resolution of potential hazards

  • Attend scheduled EH&S training program

  • Actively support the organization’s efforts to meet or exceed EH&S goals and plans

  • Recommend improved EH&S practices

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link at https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/ to read the Job Applicant's Privacy Notice

DirectEmployers