Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

Cabela's TMBC Parts Lead in Berlin, Massachusetts

Position summary: Maintains and controls boat, motor, trailer and ATV parts inventory, assists and trains support staff and assists external and internal customers with purchases of or questions regarding parts.

Position responsibilities:

Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.

Assist with training of parts support positions. (CSR, Service Writer, Warranty Clerk etc.)

Supervise work performed by parts support positions.

Receive inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.

Research customer inquiries using Internet sites, manufacturer contact or on-site reference materials.

Perform part sales transactions either on the phone or at the parts counter.

Safeguard funds received and perform till reconciliation procedures on a daily basis.

Create purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.

Receive parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.

Perform data entry of parts received into the IDS inventory tracking system.

Place merchandise received in designated location for easy retrieval.

Verify and validate receipt of payment in full before special order parts are shipped.

Issue parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.

Verify and complete refund transactions on returned parts or cancellations.

Ensure returned and warranty parts are sent back to the appropriate vendor and credit is received.

Prepare for and conduct required parts inventories as per established schedules.

Report and reconcile any inventory shortages or parts variances resulting from physical inventory.

Perform daily and weekly reporting per SOP.

Maintain a clean and professional work area.

Follow all Company Policies and Procedures.

Perform other duties, assignments and responsibilities as needed.

Education and/or Experience

High School education or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to calculate figures such as discounts or percentages and make change to customers

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Good phone etiquette

Physical requirements

Able to lift up to 50 pounds

Able to stand for extended periods

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate computer and perform data entry functions Marine knowledge helpful

Cabela's

About Bass Pro Shops

Bass Pro Shops at http://www.basspro.com/ is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s at http://www.cabelas.com/ to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group at http://www.whiterivermg.com/ , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge at http://www.bigcedar.com/ , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

DirectEmployers