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Cabela's PT Club Customer Service Outfitter in Berlin, Massachusetts

Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:

  • Acquiring and activating new members

  • CLUB sales

  • Customer experience

  • Peer coaching and influencing

  • Regulatory compliance

Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops’ & Cabela’s Core Values.

Essential Functions:

  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.

  • Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.

  • Demonstrate products to customers.

  • Knowledgeable of advertised sales.

  • Responsible for helping meet metric goals and objectives for self and store.

  • Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.

  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.

  • Provides daily feedback and reports in a timely and accurate manner.

  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.

  • Providing service to all areas of the store based on business need.

  • All other duties as assigned by leadership.

Experience/Qualifications:

Minimum Degree Required: High School Diploma or Equivalent

Preferred Degree: N/A

Certificate(s) or License(s): N/A

Experience: 0 to 2+ Years Experience

Other Skills/Abilities:

  • Must be able to read documents, printouts, reports, computer screens, and other written communication.

  • Must be able to hear well enough to communicate with customers and co-workers.

  • Must be able to stand and/or walk to assist customers on the sales floor, etc.

  • Must be able to stock products at various racking levels, use step-stool or ladder, etc.

  • Must be able to place product on/off conveyor, trucks, shelving, etc.

  • Must be able to write, type, and use phone system.

  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Cabela's

About Bass Pro Shops

Bass Pro Shops at http://www.basspro.com/ is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s at http://www.cabelas.com/ to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group at http://www.whiterivermg.com/ , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge at http://www.bigcedar.com/ , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

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