Nashoba Valley Regional Dispatch Distric Regional Public Safety Dispatcher in Ayer, Massachusetts
The Nashoba Valley Regional Dispatch District (NVRDD) is looking to fill the position of Full-Time Regional 911 Dispatcher. At NVRDD the Regional Public Safety Dispatchers are responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, entering data into a computer(s) as it is being received and dispatching the appropriate public safety resources for multiple Central MA communities. The Regional Public Safety Dispatcher is responsible for interaction with the general public, other public safety dispatch agencies, and field personnel in law enforcement, fire and EMS. This position requires appropriate professional response to requests for services from the public as well as field personnel from the member municipalities and their service partners. Full-time hourly, non-exempt, benefitted, union position. Hourly Rate: \$27.98-\$31.84 + Shift Differential, Overtime, Holiday Pay and Other Annual Stipends. PTO includes Sick, Vacation and Personal Days. Position Open Until Filled. NVRDD is an AA/EEO Employer. ESSENTIAL DUTIES AND RESPONSIBILITIES (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) Responsibilities include coordinating the operations and activities in the Regional Emergency Communications Center. Monitor and operate radio, computer, telephone, and other specialized equipment in support of public safety communications and dispatch functions. Perform other dispatch, signal monitoring, and communications support duties as assigned. ? Receiving Emergency and Routine Telephone Calls and Obtaining Information Using Structured Protocols and Dispatching Public Safety Personnel and Resources ? Understanding Member Police and Fire Field Operations and Procedures ? Processing Alarms from Police, Fire and Central Station Signaling Equipment ? Providing Information to Responders, the Public and Other Agencies ? Providing Emergency Medical Dispatch Services and Instructions ? Servicing Field Unit Requests ? Reporting and Recordkeeping ? Troubleshooting 911 and Other Signaling Equipment as needed ? Operating General Facility Devices and Equipment ? Taking Reports Over the Phone ? Completing Required Continuing Education Training MINIMUM REQUIREMENTS ? High school diploma or GED. Valid MA driver?s license. Preference is given to those with current Massachusetts NG 911 certification and public safety work experience. ? Successful passage of screening process to include typing (min 25 WPM), general skills test, and a thorough background and criminal history review. ? Strong written and verbal communication skills, including the ability to communicate effectively and professionally with diverse population. ? Strong organizational and interpersonal skills. ? Ability to understand, write, read, and speak English clearly. ? Ability to exercise sound judgment. ? Capacity to work effectively with supervisors and coworkers. ? Ability to operate office equipment including copiers, fax and scanners; and to familiarize him/herself with Manuals and District Policies and Procedures. ? Ability to prioritize and multitask during periods of high stress and high work volume. ? Ability to process large amounts of data quickly and efficiently. ? Ability to work both independently and as a team player and to provide the utmost level of customer service to the general public and field responders. ? Ability to work any and all shifts, and to work nights, weekends, overtime, holidays on a rotating schedule.