Massachusetts Green Jobs

The IT Director provides guidance and vision throughout the entire technology development life cycle including requirements, development, configuration management, testing and deployment and support. Leads a team of IT resources to prioritize business needs and deliver new technology to support these emerging needs.

General Responsibilities

• Directs the activities related to Information Technology in the company, involving the definition, development, maintenance and operation of technology

• Advises on the selection of hardware, software and supplies

• Oversees and determines timeframes for major IT projects including system updates, upgrades, migrations and outages

• Oversees and reports on allocation of IT budget

• Directs team and overall IT business operations to achieve company goals

• Transparently communicating throughout the IT organization and business

• Identify areas of improvements and concerns and accordingly develop action plans

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest

• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis

• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind

• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe

• Teamwork - Ability to work with others and work synergistically with fellow team-members

• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements

• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions

• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives

• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict

• Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision

• Resilience - Ability to work under pressure and prioritize

• Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively

• Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results

• Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics

• Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process

• The IT Director, Global Client Services directs the activities and personnel associated with providing technical services to Sensata's global employees for all incidents, problems and tasks across devices and applications. In this role, you will be responsible for improving employee experience, optimizing service delivery through automation and self-service and developing and monitoring KPIs to show service improvements. General Responsibilities Directs all phases of desktop support globally, including incidents, problems, and tasks Sets strategy and executes roadmap for ServiceNow globally Develops and manages vendor contracts to execute on service delivery Directs global team to deliver and improve services to drive a better employee experience Develops training programs to educate an organization’s computer user about basic computer use and specialized applications Directs and evaluates service delivery effectivity and personnel to ensure the efficient operation of the function Manages the activities of multiple sections or a discipline through subordinate supervisors and/or professionals Defines and manages metrics and reports to adjust operations and workflows as needed to optimize service desk performance Manages critical escalations being the main point for all incidents, service requests, or problems Develops Key Performance Indicators (KPIs) to effectively measure Service Desk performance and balance workloads Provides a metrics driven approach to Service Desk strategy including trend identification to determine root cause, and the ability to identify opportunities for automation

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)

Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

Return to Sensata.com

Read our Fraud Advisory (https: //www.sensata.com/careers)

We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

• Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

• View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

• Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf