Sensata Technologies, Inc. Customer Service Representative in Attleboro, Massachusetts
Job Posting End Date:
Sensata is currently seeking a Customer Service Representative to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.
Daily communication with customers regarding orders, schedule changes and overall status through production cycle
Management of designated customers’ orders and dynamic schedules through customer-enabled portals
Detailed order review and order entry into Sensata ERP system
Maintenance of customer-specific records in Sensata ERP system
Liaise with cross-functional teams such as production, planning, sales and accounting to ensure customer requests are handled appropriately
Resolving production scheduling, shipping or invoicing problems
Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary
Maintaining voice of customer reporting including customer scorecards and resolution of claims if necessary
Recognition of add-on business opportunities
Bachelors degree (preferred) or equivalent relevant work experience of at least 5 or more years
3-5 years in customer service experience (preferably aerospace or other high-tech manufacturing)
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel). Experience with Oracle or JDE based products is a plus
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands. Add
Strong communication skills; oral, written and presentation
Strong organization, planning, and time management skills to achieve results
Holds self-accountable to achieving goals and standards
Strong interpersonal & communication skills to work effectively with all levels of the organization including suppliers and/or external customers
This position requires potential access to technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR. In order to be a U.S. person for ITAR and EAR purposes, you must: (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident (i.e., "green card holder") of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, provided that you have applied for naturalization within six months of the date you first became eligible, and if not yet accepted, you are actively pursuing naturalization after two years from the date of your application.
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please contact firstname.lastname@example.org .
Sensata Technologies, Inc.
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