Citizens Bank Citizens Branch Manager II in Attleboro, Massachusetts
As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs. The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals. The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.
Leadership experience; with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high volume branch environment.
4 years sales management experience in Retail or Branch Banking environment
Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
Drive an exceptional customer experience validated through customer satisfaction surveys
Maintain strong partnerships with community & civic organizations
Adaptability, flexibility and ability to work branch hours, including some weekends and evenings
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS
Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management
For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.
Education, Certifications and/or Other Professional Credentials:
Associate’s or Bachelor’s degree preferred
High School Diploma or equivalent required
Knowledge, skills & abilities that typically lead to success in the job include:
Holding others accountable
Talent sourcing & assessment
Hours & Work Schedule:
Hours per week: 40
Work Schedule: Varies based on branch schedule and needs. May include evenings and weekend.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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