Applewood Retirement Living Resident Concierge in AMHERST, Massachusetts
SUMMARY: The Concierge responds to a wide variety of requests, ensuring the needs of the community are clearly understood and addressed to maximize resident satisfaction. As the first point of contact for residents, prospective residents, visitors and vendors, the Concierge's primary responsibility is to satisfy or exceed the resident expectations, as well as serve as a liaison to various departments. Residential Concierges embody professionalism and extensive customer service skills. The Concierge also develops and maintains positive relationships, making sure to address concerns or issues in a timely and professional manner. Responsible for safeguarding confidentiality of residents. ESSENTIAL FUNCTIONS: Performs job functions in a manner consistent with the mission and goals of the Loomis Communities. Adheres to The Loomis Communities Compliance and Ethics Program. Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior and services. Assists residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring the overall resident satisfaction. Provides concierge services to residents and visitors to include but not limited to dinner reservations, transportation services, housekeeping, room reservations, receive, store, and retrieve packages for residents. The concierge helps residents get timely resolution on housekeeping and maintenance issues. Ensures the safety and security of the community, by being aware and knowledgeable about who is entering and exiting the property; and ensures non-residents (e.g. guests, tradesmen, deliverymen or others) are approved by the resident or the management office. Assists with training and guiding new security personnel in acclimating to the operations of The Loomis Communities. Performs security duties as assigned (Patrol property, write activity reports, call police or fire departments in cases of emergency)Provides administrative responsibilities, such as keeping records of resident vehicles, phone numbers, deliveries, frequent guests, preferences and local maintenance and service providers. Serve as First Responder to the emergency call system for independent living, and respond quickly in case of an emergency. Maintains pride in the property's maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly. Maintains a professional, courteous and calm demeanor in an active area. Provides administrative support to Administrative Assistant and Executive Director as needed. Completes financial and petty cash transactions. QUALIFICATIONS: Preferred Education: High School Diploma or GED Preferred Experience: 1 to 3 months experience or equivalent combination of education and experience. Skills/Compentencies: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to read, write, and speak English. Ability to relate well to all residents, including the emotionally upset. Ability to deal tactfully with personnel, residents, family members, visitors and the public. Ability to report to work regularly and promptly. Ability to work beyond normal hours when necessary. Excellent customer service skills and effective phone communication skills.