Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

State of Massachusetts Director of Community Supports and Operations in 600 Washington Street, Massachusetts

The Massachusetts Rehabilitation Commission (MRC) is seeking a dynamic, professional and innovative leader to join our fast-paced Executive Team as theDirector of Community Supports and Operations.The selected candidate will oversee a portfolio of high-priority, cross-divisional and intra-divisional services and projects while continually identifying new avenues for service integration to incorporate into MRC’s strategic planning, operations, and program/service development protocols. Reporting to the Commissioner, theDirector of Community Supports and Operations will lead and act as a cultural broker supporting staff and stakeholders in different functions and divisions, while supporting and promoting innovation with interdisciplinary cooperation. The incumbent will be organized, transparent, and demonstrate a flexible management style to be successful in developing cross-functional teams and projects. MRC is a learning and participatory performance culture with an emphasis on high performance teams, and individual contribution and impact. In addition, MRC is committed to diversity, equity, inclusion and racial equity, as well as innovation and transformation and change, and creating a culture of agility, excellence, and belonging. _Duties and Responsibilities (these duties are a general summary and not all inclusive):_ * Oversee and lead a new cross divisional eligibility service (i.e., MRC Connect), be engaged in existing cross divisional efforts, and identify new avenues for future service integration practices from Vocational Rehabilitation, Community Living, and the Office of Individual and Family Engagement. Additional, current cross-divisional services include an agency wide IT/case management solution (OneMRC), Transition Services (for youth and young adults); Independent Living collaboration, and Assistive Technology. * Operationally oversee intra-divisional work, including but not limited to Homecare Services, Statewide Head Injury Services, Brain Injury Waiver Services, and Supported Living. * Work closely with program leaders and stakeholders, as well as the Office of Financial Management and Budget, to identify, implement, and document clear, streamlined business and fiscal pathways and practices, strengthen budget management and identify key performance indicators with staff and service provider partners to better serve the consumer. * Ensure managers and programs identify and practice consistent caseload and case management strategies within Community Living programs, and collaborate with the Analytics and Quality Assurance team to utilize data to inform decision making. * Collaborate with MRC’s Executive Leadership, Diversity, Equity, Inclusion and Racial Equity Leaders, MRC Racial Equity workgroups, and the Analytics and Quality Assurance team in assessing and addressing racial disparity issues facing MRC and MRC consumers. * Identify learning and development needs, and mentor managers to become high performing leaders who oversee high performing teams. * Engage external stakeholders, advocates, consumers, and providers to collect input to ensure policy, program design, and service objectives are implemented smoothly. * Manage urgent agency priorities, and executing successful programs and projects that have meaningful impact on MRC consumers, with clear and consistent practices and procedures, that will generate material savings to the Commonwealth. * Partner with labor relations and union representatives on changing roles and responsibilities within the workplace, and potential impact to programs, projects, timelines, and outcomes. * Create, lead, and foster the development of a statewide MRC Brain Injury Advisory Board that advises state leadership on policies, programs and service impacting people with a brain injury, their families, and support systems. * Build and strengthenpartnerships with leaders within the Executive Office of Health and Human Services, specialized commissions and community working groups and leaders to put forward short and long-term solutions to improve current services and health issues impacting those living with a disability. _Preferred Qualifications:_ * Strong knowledge and understanding of the disability community in Massachusetts and on the Federal level. * Experience and knowledge of the Americans with Disability Act (ADA), and other pertinent disability/civil rights legislation. * Awareness of the principles and practices of business management, leadership, communication, strategic planning, project management, and an inclusive high-performance team culture. * Knowledge of the tenets of a learning organization culture, experience leading and engaging in participatory processes and the ability to develop strategic plans with a continuous quality improvement approach. * Critical thinking to identify problems and develop paths for correction. * Leadership ability including the ability to articulate organizational mission, goals, vision, strategic direction, and change management. * Experience working in and contributing to have a team culture that values inclusivity, performance, transparency, and authenticity. * Knowledge of and experience in diversity, equity, inclusion, and racial equity and effective engagement across differences. * Proficient usage of Microsoft Office products including Excel, PowerPoint, Word, and Outlook as well as technologies supporting a remote workplace (e.g., Zoom, Microsoft Teams). * Solid written and oral communication skills and proficiency establishing and maintaining effective working relationships with a variety of diverse consumers, families, staff, and organizations. _To Apply:_ Please upload both Resume and Cover Letter. First consideration will be given to those applicants that apply within the first 14 days. _About the Massachusetts Rehabilitation Commission:_ The Massachusetts Rehabilitation Commission (MRC) promotes equality, empowerment and independence of individuals with disabilities. These goals are achieved through enhancing and encouraging personal choice and the right to succeed or fail in the pursuit of independence and employment in the community. The MRC provides comprehensive services to people with disabilities that maximize their quality of life and economic self-sufficiency in the community. For more information about our agency and programs _Total Compensation_: As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance program * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Short-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program _Pre-Hire Process_: * A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants." As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website. * Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. For questions, please contact the Executive Office of Health and Human Services Office of Human Resources at 1-800-510-4122 and select option #2. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Massachusetts Rehabilitation Commission *Title: *Director of Community Supports and Operations Location: Massachusetts-600 Washington Street Requisition ID: 2100051R