Materion Sales Support Engineer in Westford, Massachusetts
Simply stated, Materion makes advanced materials that improve the world. We are a global leader in creating innovative, high performance engineered material solutions and services for a wide range of growth industries: high-tech consumer electronics, telecommunications, commercial aerospace, defense, medical, automotive, and many more.
Our products, services and expertise help enable our customers’ technologies. We supply sophisticated thin film coatings for hard disk drives, specialty inorganic chemicals for solar energy panels, bio-compatible materials for implantable medical devices, specialty alloys for miniature consumer electronics components, optical filters for thermal imaging, critical components for infrared sensing technology, special materials for LEDs and much more. As the world’s only integrated “mine-to-mill” supplier of beryllium-based products, we also offer beryllium, specialty engineered beryllium alloys and beryllium composites.
In 2016, we generated approx. $1B in revenue. As a team of 2,500 associates, we partner with customers in more than 50 countries. In early 2017, Materion closed on an exciting new acquisition that expands our footprint in the U.S., Europe and Asia.
Materion Precision Optics (MPO) is one of the world’s largest providers of precision thin film coatings and optical filters. MPO offers most advanced deposition technologies including IBS, IAD, magnetron sputtering and thermal evaporation, as well as state-of-the-art process controls and thin film design methodology. Our core competencies include advanced micro lithography, ultra-low defect coating, and opto-mechanical assembly. With facilities in the US and China, our geographical and technological breadth allows us to deliver unique options and comprehensive solutions. MPO provides innovative solutions to meet the toughest challenges in diverse markets spanning Defense, Commercial, Automotive, Thermal Imaging, Projection Display, Science, Space and Astronomy.
For more information, please visit our website athttp://materion.com/About_ and check out our video“Materion Is”along with other videos of our employees sharing what it means for them to work at Materion._
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JOB PURPOSE AND REPORTING STRUCTURE
Under the general direction of and reporting to the Manager Sales Support or other as based on business need, the Sales Support Engineer is responsible for interpreting and analyzing customers’ inquiries, selling Company products, developing and securing new customers; assisting in investigations of potential new product uses or applications. The Inside Sales Engineer will enter and acknowledge customer’s orders, advise customer on order changes, order status, prices, and follow up on quote status and leads.
ESSENTIAL DUTIES & RESPONSIBILITIES
Prepare quotations and proposals from customer requests. Communicate with finance and production to insure feasibility of production and proper quoted lead time. Refer complex requests as needed to the necessary parties such as Product Manager, Production, Finance, Engineering, or Inside Sales Manager. Perform contract review to match drawings and specifications that have been received from a customer. Communicate past specifications to the customer to insure there are no changes. Work with finance to communicate the established credit terms.
Check customer addresses, special instructions and shipping methods. Apply correct payment and shipping terms.* *Support new business opportunities; including customer visits when appropriate, and guide new customer’s through the process steps to assure all details of the refine process meet customer expectations.
Work with Manager of Sales Support and Product Managers to provide monthly, quarterly and annual sales forecasts.
Prepare item setup in MRP system (e.g. Visual or SAP) and input order from customer. Verify all information from quotation (and any related exceptions) and order to insure the customer is ordering something we priced and can produce. Check customer addresses, special instructions and shipping methods. Notify Operations of any special data requirements needed with the order shipment (i.e. special labels, multiple copies on the C of C or packing lists,). Work with finance to apply correct payment and shipping terms.
Utilize MATERION Precision Optics business systems in the preparation of quotes and dissemination of information pertinent to our business. Log quote, follow-up and track quote turnaround.
Provide customer service by answering technical questions on products, expedite orders, and manage credit problems and customer complaints. Prepare change order forms. Inform customers of late orders.
Input complaints and product claims in accordance with work process instructions.
Act as liaison between MATERION Precision Optics customers, field sales, product management, engineering, quality and manufacturing. Develop good rapport with external and internal customers.
Participate as part of the sales team to develop departmental goals and accomplishments. Attend sales and/or operations meetings as required.
Follow up on quotations. Perform promotional work to sell and secure new business with existing customers where full market potential or product line acceptance has not been established and with new customers within established or new markets.
Demonstrate and familiarize established accounts with new products or services and developments.
Keep the Company informed on competitive products, promotional matter, sales techniques, pricing, and market policies.
Provide backup assistance for the Field Sales staff.
The above statement reflects the general details necessary to describe the principle functions of the position described and shall not be construed as a detailed description of all the work requirements that may be inherent in the role.
EDUCATION and/or EXPERIENCE
Requires education generally equivalent to a Bachelor’s degree in business or in a technical field and three to five years related experience including applications engineering, inside sales or customer service. BA degree and technical background are strongly preferred.
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Job ID: 2017-1913
# of Openings: 1
Job Locations: US-MA-Westford
Posted Date: 7/17/2017
Business Unit: Precision Optics
Relocation Provided: No
Category: Sales & Marketing