Liberty Mutual Field Auto Claims Unit Manager in Westborough, Massachusetts

Advance your career at Liberty Mutual - A Fortune 100 Company!

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims management opportunity available.

The Claims Unit Manager is responsible for the development and performance of several claims teams who manage, investigate, and resolve claims of all complexities, ensuring a high quality work product. The Claims Unit Manager advocates for a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.

This position may be located in Massachusetts or Rhode Island.


  • Owns the development and performance of several claims teams ensuring the quality, accuracy, and timely resolution of claims of all complexities. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.

  • Advocates claims customer service excellence by building empathy and passion for the customer experience that meets and exceeds customer expectations.

  • Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, rewards and recognizes employees to reinforce behaviors that ensure service excellence, and holds other accountable for the development of their teams.

  • Monitors the performance of teams and claims team managers, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.

  • Resolves complaints, problems, and coverage questions that are escalated from teams, escalating further if needed. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.

  • Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.


  • Ability to lead and manage multiple claims teams (or Claims Reps /Specialists) and effectively communicate operational procedures.

  • Knowledge of principles and methods pertaining to the claims field; knowledge of claims management practices, company operations and policies.

  • Advanced insurance related designations / CPCU preferred.

  • 7-10 years of relevant and progressively more responsible claims work experience required, Bachelor's degree preferred.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • A ccidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Claims

Title: Field Auto Claims Unit Manager

Location: MA-Westborough

Requisition ID: 84560

Other Locations: US-MA-Boston, US-RI-Providence