Kforce Account Coordinator in Webster, Massachusetts

Kforce has a client seeking an Account Coordinator in Webster, Massachusetts (MA) area on a temporary basis. This position has permanent potential for the right candidate.Responsibilities:

  • Manages customer calls regarding orders, availability of equipment, returns, etc.

  • Resolves customer's problems

  • Ensures all problems are resolved and follow-up is completed

  • Conducts situational research for customer problem resolution

  • Answers calls from external support, service technician, and repair queues

  • Creates orders from hard copy PO's received via fax

  • Handles voicemail and faxed orders

  • Prepares credit and debits to adjust accounts

  • Stays current on promotions, procedures, policies, product updates and system changes

  • Prepares discount authorizations

  • Assist in training new hires

  • A minimum education level of a High School diploma/equivalent or some college units required

  • 1 - 3 years of previous customer service and call center experience preferred

  • Must possess solid business writing skills, problem solving skills and the ability to calculate figures and amounts

  • Prior experience using MS Word, MS Excel and MS Outlook are required; prior experience using SAP is highly desirable

  • Knowledge of medical terminology is a strong plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours