Fresenius Medical Center Sr. User Experience Researcher Designer in Waltham, Massachusetts
PURPOSE AND SCOPE:
The Senior UX Researcher / Designer champions the end user’s experience and needs relative to FMCNA’s portfolio of technology enabled service offerings. He/she will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for FMCNA’s digital presences. This includes identification of user needs and goals, task and workflow journey mapping, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful UX Researcher / Designer must be able to work collaboratively with cross functional teams and with minimal supervision on multiple concurrent projects.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Conduct primary research, both online and in the field to capture user’s stated and latent needs
Shadow users (patients, clinicians, physicians) during their normal work activities to understand user context and system interactions
Documenting Customer Journeys, personas, top tasks and other deliverables
Work with product teams to design technology enabled offerings and/or provide recommendations for improvement
Serve as a member of a team that acts as a 'repository' of research-based user experience knowledge.
Work with project business representatives and team members to test business requirements using heuristic/qualitative methods
Work with graphic designers to test proposed look & feel initiatives
Help evangelize user centric design philosophy via project interactions with stakeholders and conduct UX training of internal customers as applicable
Work closely with the Innovation and Product Management team as well as other members of the broader organization (medical office, development teams, marketing) in an open, supportive, and collaborative environment
Be a voice of our users across the organization.
Lead the creation of exceptional user experiences by defining the approach and high level solution for new and/or changes to existing user experiences
Create appropriate deliverables including personas, journey maps, prototypes, etc.
Participate in usability tests and synthesize research findings to support product outcomes
Contribute to creative deliverables, including UX libraries and style guides
Create and foster great working relationships in and out of the creative team.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS :
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Human Factors, Computer Graphics, Psychology or related study.
Certification in Human Factors, Usability, or User Experience desirable.
EXPERIENCE AND REQUIRED SKILLS:
5+ years of professional experience and a deep understanding of user research, cognitive psychology and human centered design principles
Usability moderating (all types, particularly one-on-one), participant recruiting/screener creation, experimental design, test method selection, debriefing, facilitation, participant recruiting/screener creation
Statistical/qualitative/quantitative analysis, presentations (verbal and written)
Experience with using digital user research and testing tools
Ability to communicate design concepts effectively, build consensus and justify decisions.
Ability to storyboard or translate ideas to designers and develop innovative motion graphics solutions
Excellent problem-solving and organizational skills with the ability to provide multiple creative solutions to a single problem
Ability to synthesize usability research, customer feedback, and business requirements into consistent and usable deliverables
Experience in user centered design, user interface design, web concepts, usability testing, and user interfaces standards and best practices.
Healthcare experience preferred
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity