Cerner Sr Adoption Coach at Lowell General Hospital in Tyngsboro, Massachusetts
Sr Adoption Coach at Lowell General Hospital
Cerner's ITWorks organization focuses on workforce alignment by partnering with clients to optimize resources to increase effectiveness and reduce costs. With a broad portfolio of services from entire IT department management and strategy to standalone IT help desk services; Cerner ITWorks is a growing and dynamic business unit. Cerner ITWorks provides expertise and support to maximize client's investments in IT solutions, infrastructure and operational effectiveness and efficiencies. Cerner ITWorks is in need of talented healthcare IT professionals with a commitment to improving healthcare.
Adoption Coaches are responsible for the planning, coordination, development, and delivery of a variety of internal and external client learning solutions. These include facilitating client learning plan development sessions, executing client learning plans, conducting learning tasks analysis to identify core content to support learning solution development, developing instructor led training courseware and developing web-based training solutions. In addition, this position is responsible for training Cerner client end users on a variety of solutions. Serving as the lead for client end-user training efforts and leading consulting project teams to meet client needs. In addition, an Adoption Coach maintains a broad understanding of Cerner solutions by learning design best practices, core team deliverable services and evaluates the effectiveness of learning activities. An Adoption Coach possesses excellent communication skills, flexibility and comfort with ambiguity, the ability to work comfortably with technology, an understanding of the learning process, and a willingness to learn and adapt in a fast-paced, client-facing environment.
Provide end-user one-on-one support, perform a wide breadth of high-level Cerner solution tasks
Triage and communicate process, workflow and technical questions to appropriate project team members
Create system adoption and/or optimization plan for client based on utilization data and targeted outcomes
Independently provide day-to-day project management for onsite conversion team
Identify and assess improvement opportunities to provide feedback from end users to project team and stakeholders
Senior Adoption Coach Management Responsibilities
Manage routine associate situations
Direct the work efforts and results of a team of associates
Develop team goals and manage them for results
Develop associates through coaching performance, completing performance reviews, goal setting and development planning
Promote diversity and create a respectful work environment
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100 Potash Hill Rd.
Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Be a part of something that matters. Something that affects every single person, every single day—people’s health and the care they receive. Cerner is transforming health care by developing tools and technologies that make it easier and more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner technology solutions are licensed by over 14,000 health care venues around the world.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
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EEO is the Law (Spanish)
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Right to Work (Spanish)
Possess decision making skills as well as the ability to deal with ambiguity
Strong analytic and problem solving abilities
Demonstrates the ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Attention to detail
Strong verbal and written communication skills
Ability to work overtime and irregular hours when needed
Ability to travel up to 80 - 100% of the time
Bachelor's degree in Marketing, Communications, Business Administration, Health Care Administration or related field or equivalent relevant work experience
Preferred 1 year of adoption coach or end-user support experience
Excellent computer skills, including Microsoft Office suite
Excellent planning and project management skills
Relocation Assistance Available:
Yes - Domestic/Regional