The Paper Store Store Manager (Store Team Leader) in South Weymouth, Massachusetts

The Paper Store is committed to being the premier destination for all of our customers’ gift giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Being successful at The Paper Store requires a diverse set of leadership skills, and as the Store Manager, you are a master of them all. In the store’s fast-paced, dynamic environment, you will build and inspire high-performing teams who deliver results. You will work to keep The Paper Store thriving and ensure that every customer receives a World Class shopping experience in a visually inspiring environment.

Job Purpose: Lead overall store service experience and operations with responsibility for achieving sales, payroll and service results. Hire, develop and inspire a top-performing store team who will drive the business and exceed customer expectations. Champion The Paper Store company initiatives, ensuring timely execution of short and long term strategies and action plans. Hold team accountable for upholding The Paper Store mission statement, standards, and policies.

Key Responsibilities:

  • Role model World Class Service and provide consistent coaching to all employees to ensure G.U.ES.T. service behaviors are being performed

  • Manage and deliver sales, supply, and payroll budgets on a weekly/monthly basis

  • Execute strategy to drive sales and build customer loyalty through store programs including: Hallmark Crown Rewards Program, TPS Email Club, and Store Events

  • Capture accurate and valid customer information at the Point of Sale to support company’s new customer acquisition strategy: Including Hallmark Crown Rewards Card sign-ups and Email capture.

  • Attract, train and retain quality talent

  • Ability to resolve conflicts, problem solve and handle complex conversations

  • Ensure the team performs effective sales floor supervision to drive sales while maintaining exceptional customer service

  • Inspire and motivate the team everyday with positive feedback and ongoing Paper Store recognition programs

  • Maximize team and individual performance through consistent and ongoing feedback

  • Train and motivate all associates through ongoing programs in sales, customer service, product knowledge, and the Hallmark Customer Satisfaction Index Program to continue to improve Overall Satisfaction and Service Experience scores

  • Communicate effectively to create an environment where all associates are treated fairly with dignity and respect

  • Ensure all means of communication are acted upon in a timely fashion

  • Build positive working relationships with District Managers, peers, merchandisers and corporate partners to clarify priorities, share business ideas and best practices

  • Deliver a visually inspiring environment at all times by optimizing receiving and visual teams to ensure timely replenishment and recovery of backroom and sales floor as well as overall cleanliness of the store

  • College degree preferred or equivalent job experience

  • 3+ Years management experience in specialty retail

  • Proficiency in Microsoft Office and POS Systems

  • Ability to work a flexible schedule to include nights, weekends, holidays, with a minimum of 45+ hours per week and occasional 6 day work week

  • Ability to adapt to, embrace and lead change

  • Ability to be mobile on a sales floor for extended periods of time

  • Ability to motivate and inspire high performing teams

  • Possess the resourcefulness to be a motivated and organized self-starter who embodies the self-confidence to problem solve, operate strategically, and act as a team builder

  • Professional attire, demeanor and appearance required

  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

  • Competitive Salary

  • Medical and Dental plans offered for full time associates

  • 401K retirement plan offered for qualified full time associates

  • Short Term Disability for full time associates

  • Employee Discount

  • Opportunities for growth

ID: 2017-3152

External Company Name: The Paper Store Inc

External Company URL: