Manpower Group Customer Service Call Center Professionals Needed in Raynham, Massachusetts

Manpower is looking for Customer Service Call Center Professionals

The job is located in Raynham, MA

THIS JOB REQUIRES WORKING A WEEKEND DAY ON A ROTATING BASIS AS WELL AS

WORKING 12-9PM

FLEXIBILITY IS A MUST!! The pay rate is $14.30

This assignment is for 5 months

Job Description

The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows

Service the Customer:

Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service

Diagnose customer needs and/or concerns

Handle difficult customer calls in a courteous and professional manner

Create and maintain a positive and professional connection with caller at all times

Problem Resolution:

Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

Display exceptional decision-making and problem solving capabilities to take immediate action on all calls

Revenue Generation:

Ability to assess customers' needs and satisfy them with recommendations from our healthy hydration portfolio

Achieve monthly sales/product education goals

Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.