State Street Operations Manager, Officer in Quincy, Massachusetts

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

State Street is an Affirmative Action/ Equal Opportunity Employer/Vet/Disability.

Ensure operational responsibilities are carried out in accordance to State Street policies, guidelines and procedures. You will be responsible for overseeing process, training of staff and executing process improvement plans.

Primary Responsibilities:

  • Ensure team is achieving accuracy and meeting pre-determined deadlines

  • Carry out responsibilities fairly and impartially; creates and maintains an engaged work environment and ensures appropriate communications channels are in place

  • Build strong relationships with internal & high profile external clients while cultivating the culture in relationship building

  • Assist in developing and implementing new workflow approaches and methods as well as system enhancements

  • Collaborate with internal and external groups to identify, analyze and proactively resolve issues

  • Key point of contact for internal/external clients when urgent needs arise

  • Authority to hire, discipline, control work and terminate employment for direct reports and broader team as needed

  • Authority to promote, increase salary and bonus for direct reports and broader team as needed

  • Provide coaching and development opportunities to staff

  • Accountability and responsibility for completing and delivering PPRs on time

  • Ensure SOPs/regulations are met and escalate as needed

  • Product expert for COE. Comprehensive and demonstrated knowledge of overall process and operating model

  • Identify all risk issues, breaches and suspicious transactions and act in accordance with the 'risk' escalation chain and operating procedures

  • Implement and communicate to staff, advised changes to the risk framework and/or escalation chain

  • Perform related duties as assigned

  • Strong critical thinking, problem solving, and decision making skills

  • Must be able to work independently as well as work in a team environment

  • Strong operational background

  • Proven ability to manage to deadlines and achieve KPIs

  • Higher Education Degree and or 4-6 Years minimum experience in equivalent work



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Job Title: Operations Manager, Officer

Job ID: 158764

Full/Part Time: Full FTE

Regular/Temporary: Regular

Location: US-MA-Quincy