State Street Operations Manager, Officer in Quincy, Massachusetts
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.
State Street is an Affirmative Action/ Equal Opportunity Employer/Vet/Disability.
Ensure operational responsibilities are carried out in accordance to State Street policies, guidelines and procedures. You will be responsible for overseeing process, training of staff and executing process improvement plans.
Ensure team is achieving accuracy and meeting pre-determined deadlines
Carry out responsibilities fairly and impartially; creates and maintains an engaged work environment and ensures appropriate communications channels are in place
Build strong relationships with internal & high profile external clients while cultivating the culture in relationship building
Assist in developing and implementing new workflow approaches and methods as well as system enhancements
Collaborate with internal and external groups to identify, analyze and proactively resolve issues
Key point of contact for internal/external clients when urgent needs arise
Authority to hire, discipline, control work and terminate employment for direct reports and broader team as needed
Authority to promote, increase salary and bonus for direct reports and broader team as needed
Provide coaching and development opportunities to staff
Accountability and responsibility for completing and delivering PPRs on time
Ensure SOPs/regulations are met and escalate as needed
Product expert for COE. Comprehensive and demonstrated knowledge of overall process and operating model
Identify all risk issues, breaches and suspicious transactions and act in accordance with the 'risk' escalation chain and operating procedures
Implement and communicate to staff, advised changes to the risk framework and/or escalation chain
Perform related duties as assigned
Strong critical thinking, problem solving, and decision making skills
Must be able to work independently as well as work in a team environment
Strong operational background
Proven ability to manage to deadlines and achieve KPIs
Higher Education Degree and or 4-6 Years minimum experience in equivalent work
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Job Title: Operations Manager, Officer
Job ID: 158764
Full/Part Time: Full FTE