J&J Family of Companies Ultrasound Clinical Account Specialist - New England South / Boston South - Biosense Webster in New York

Johnson & Johnson’s Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for an Ultrasound Clinical Account Specialist, for Biosense Webster to cover the New England South / Boston South area, which includes Massachusetts, Connecticut, Rhode Island, and Upstate New York.

The CSS Group consists of six diverse businesses including Acclarent, Advanced Sterilization Products (ASP), Biosense Webster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Cardiovascular and Electrophysiology (EP), Neurovascular and Neurosurgery, Surgical and Non-Surgical Aesthetics, and Reprocessing.

Biosense Webster is the global leader in the science of diagnosing and treatingheart rhythm disorders and one of the fastest-growing businesses within Johnson & Johnson. Learn more at Biosense Webster at www.biosensewebster.com

The Ultrasound Clinical Account Specialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for BWI diagnostic and therapeutic catheters and systems – with an emphasis on the AcuNav™ and SOUNDSTAR™ catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively. The CAS is responsible to build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company’s product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.

  • The ULS CAS will provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures.

  • Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOSOUND ™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.

  • Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Shares best practices to increase value for customers.

  • Use consultative selling techniques to identify potential sales opportunities within the account.

  • Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.

  • Maximize customer case support capability through proper planning and scheduling techniques.

  • Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).

  • Drive collaboration and maintains consistent, open lines of communication with external partners.

  • The ULS CAS will also develop and share best practices with US Field Sales and Service colleagues and internal partners, and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

  • Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

  • Prioritize and appropriately respond to requests in a high-stress environment, and maintain composure and problem solving focus during stressful interactions.

  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.

  • Provide mentoring for new BWI commercial team members as requested.

  • Performs other duties assigned as needed.

Qualifications

Required:

  • A minimum of a Bachelor’s degree, or 4 years of relevant professional work/military experience

  • A minimum of 2 years of experience in clinical echocardiography lab is required.

  • Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.

  • Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.

  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.

  • A valid Driver’s License

  • Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.

  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.

  • The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.

  • Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs

  • May be required to lift up to 60 lbs.

Strongly Preferred:

  • Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.

  • Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS

  • Experience working with highly complex technical systems and/or working in a critical patient care setting.

  • Effective and timely communicator with co-workers and all levels of patient care team.

  • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.

  • Problem solver who can think critically in high pressure environments.

  • Receptive to constructive feedback and collaborates and works well in team environment.

  • Able to take large amounts of data and translate information into actionable insights

  • Hunger for learning and building new skills

Primary Location

United States-Connecticut-

Other Locations

North America-United States-Massachusetts, North America-United States-Rhode Island, North America-United States-New York

Organization

Biosense Webster Inc. (6010)

Job Function

Selling

Requisition ID

5916170713